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Good day

I registered with zotabet on June 4th and deposited 57 euros

got 100% non sticky bonus should wager 2680 euro wagered it too when I applied for 200 euro withdrawal should I upload documents because I did too and was verified successfully when I applied for 200 euro withdrawal again said me live chat I should that 57 euro

3x wager, I wrote it's an error, I wagered 2680 euros and wager is through, they said to me I should wager the deposit 3x,

Sincerely yours

recognized ****

guten tag

ich habe 4 juni bei der zotabet mich registriert und 57 euro eingezahlt

habe 100% nicht klebrige bonus bekommen , sollte 2680 euro umsetzen habe es auch umgesetzt , als ich 200 euro auszahlen beantragt habe , sollte ich dokumente hochladen denn ich auch gemacht habe und wurde erfolgreich verifiziert , als ich wieder das 200 euro auszahlen beantragt habe , sagte mir live chat ich soll das 57 euro

3x umsetzen , ich habe denn geschrieben es ist ein fehler habe 2680 euro gawegert und wager ist durch , die sagten zu mir ich soll das einzahlung 3x umsetzen ,

mit freundliche grüßen

erkan ****

Dear erkanator86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZotaBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify which bonus have you redeemed? Please post a link to the specific bonus or submit a screenshot of the bonus here.

Could you please advise what was the amount of your deposit?

Could you please advise if the wagering requirement progress is visibly indicated in your account or can you easily check its progress in another way?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played with 100% non-sticky welcome bonus, but unfortunately I gambled away the 200 euros yesterday, wagered 2680, had business because in the end I had 200 euros, which I wanted to upload my documents to when I was verified that I convert my deposit 3x, that's not fair

ich habe mit 100 % nicht klebrige wilkommens bonus gespielt , aber leider habe ich gestern die 200 euro verspielt , habe 2680 gewettet , hatte denn auch geschaft am ende hatte ich 200euro , die wollte das ich mein dokumente hochladen , als ich verifiziert worden bin ,wollten die das ich mein einzahlung 3x umsetze , das ist nicht fair

Do I understand correctly you played down your winnings? Is there any other balance on your casino account you wish to withdraw from the casino?

Dear erkanator86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, I don't have any more credit, after this statement from the casino, I didn't feel like loading it anymore, because they fooled me for whatever reason

ne ich habe kein guthaben mehr , nach diese aussage von casino , hatte ich kein bock mehr auf denn laden gehabt , weil die mich so wieso verarscht haben

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear erkanator86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.