The player from Germany had deposited €450 into Zotabet and encountered difficulties when trying to withdraw €200. The casino had requested over ten documents, which the player claimed to have submitted. However, the player did not respond to our inquiries for further information, leading to our inability to investigate the issue further. Consequently, the complaint was rejected. After some time after the complaint was closed the casino provided a feedback to us stating the withdrawal request was rejected due to incomplete payment method verification, which was later completed. In situation where the player struggles with withdrawal, the casino suggests contacting VIP Manager, in this case VIP manager Stephen. The casino appologized for the delay and strives to offer the best possible service.
Igrač iz Nemačke je deponovao €450 u Zotabet i naišao je na poteškoće kada je pokušao da podigne €200. Kazino je zatražio više od deset dokumenata za koje je igrač tvrdio da ih je dostavio. Međutim, igrač nije odgovorio na naše upite za dalje informacije, što je dovelo do naše nemogućnosti da dalje istražimo problem. Shodno tome, žalba je odbijena. Nakon nekog vremena nakon zatvaranja žalbe, kazino nam je dostavio povratnu informaciju u kojoj se navodi da je zahtev za povlačenje odbijen zbog nepotpune provere načina plaćanja, što je kasnije završeno. U situaciji kada se igrač bori sa povlačenjem novca, kazino predlaže da kontaktira VIP menadžera, u ovom slučaju VIP menadžera Stephena. Kazino se izvinio zbog kašnjenja i nastoji da ponudi najbolju moguću uslugu.
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