Dragi mrbeko,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa ZotaBet kazinom.
Proverio sam veb lokaciju i našao ovo pravilo:
Svaki depozit mora biti opkladen 3 puta (igrač mora da stavi opklade tri puta od iznosa svog depozita) pre nego što povlačenje sredstava vezanih za ovaj depozit bude dostupno. U slučaju da je napravljeno nekoliko depozita bez igranja, igrač mora da uloži ukupan iznos ovih depozita pre povlačenja. U suprotnom, Kazino ima pravo da naplati naknadu za proces depozita i povlačenja, što je isključivo po odluci Kazina
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste predali svoj depozit na način opisan u pravilima kazina?
- Možete li, molim vas, da navedete koje dokumente je kazino tražio da dostavite i koje ste im dokumente do sada dali?
- Možete li molim vas da podelite svoju komunikaciju sa kazinom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na tomas@casino.guru , ili postavite snimke ekrana ovde
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear mrbeko,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZotaBet Casino.
I checked the website and found this rule:
Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you turned over your deposit in the way described in the casino rules?
- Could you please list which documents the casino asked you to submit and which documents you provided to them so far?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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