However, I still want to be honest about the experience. While deposits are instant, my withdrawal initially got stuck due to a pending proof of address verification that exceeded 48 hours, with no clear ETA provided by support. I was told to contact support if it took longer than 48 hours, which I did, but progress only happened much later.
If such delays are possible, this should be clearly communicated or handled before accepting deposits, not after a withdrawal request. Holding a user’s funds for days without a clear timeline seriously affects trust, even if the issue is eventually resolved.
I appreciate that the payment was finally made, but the verification and communication process definitely needs improvement to avoid similar situations for other users.
- User-friendly interface
- Address verification taking too long
































