Tako da igram na Jackpot.com uk rekao bih 5/6 meseci i sve je bilo dobro moj nalog je verifikovan i napravio sam depozite i povlačenja. Sada zadržavaju 3 povlačenja tražeći još dokumenata.. Poslao sam im pasoš, vozačku dozvolu, pismo koje dokazuje moju adresu i izvode sa oba moja bankovna računa sa pokrivenim nekim transakcijama, ali jasno su moje ime, adresa i detalji računa vidljivi. Imao sam utisak da isplate ne mogu da se zadrže kada traže još dokumenata.. Samo osećam da nešto nije u redu, ova kazina rado uzimaju depozite, ali kada je reč o isplatama, toliko otežavaju nama klijentima.. UKGC jasno kaže da kazino ne može zahtevati dalju verifikaciju kao uslov za povlačenje ako je mogao da je zatraži ranije. Ipak, izgleda kao da je to upravo ono što oni rade.
So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.
