Objavljujem ovu žalbu u vezi sa ozbiljnim nedoslednostima u postupanju sa mojim nalogom od strane Admiral kazina.
Osvojio sam približno 1200 funti počev od bonus/besplatnih okretaja i pokušao sam da podignem preko 800 funti 29.04.2026.
Odeljak za isplatu je više puta otkazivao iako je moj saldo bio vidljiv. Kontaktirao sam podršku u 22:52 tražeći pomoć jer je sistem tvrdio da iznos isplate premašuje raspoloživa sredstva iako je na računu jasno bilo prikazano preko 800 funti.
Oko 15 minuta kasnije počeo sam da dobijam greške „Nedovoljno sredstava" iako je stanje na računu i dalje bilo vidljivo.
Podrška je odgovorila potvrđujući da se ova vrsta problema može desiti kada sesija nije pravilno zatvorena i navela je:
„Vidimo da ste uspeli da pronađete ravnotežu i nastavite da igrate."
Admiral kazino mi je kasnije poslao rezime aktivnosti koji je:
* pogrešno tvrdi da je igranje počelo posle ponoći 30.04.2026.
* izostavlja više sati igranja od 29.04.2026.
* potpuno izostavlja moju pobedu od 481 funte u igri Kleopatra,
* i pominje sesiju „Twin Spinner Sizzling Hot Deluxe" koja se ne pojavljuje nigde u njihovim sopstvenim logovima.
Operator je takođe tvrdio da mi je stanje na računu smanjeno na 260 funti do 02:47.
Međutim:
* u 03:06 Uspešno sam podneo zahtev za isplatu 300 funti,
* što obično ne bi bilo moguće kada bi bilo dostupno samo 260 funti.
Takođe posedujem snimke ekrana koji prikazuju:
* stanje £801,84,
* isplativ iznos £801,84,
* nema ograničenja aktivnih bonusa,
* Greške „Nedovoljno sredstava",
* i poruke o tehničkim greškama tokom igre.
Nakon nekoliko dana ponovljenih KYC podnošenja, uključujući PDF bankovne izvode koji su prethodno bili prihvaćeni prilikom ranijih isplata, moj račun je trajno blokiran.
Uprkos ovome:
* Admiral kazino je kasnije potvrdio da su moji dokumenti „primljeni i odobreni",
* i naknadno obradio čekajuću isplatu od 300 funti nakon odluke o zatvaranju računa.
Vremenski okvir i evidencija koju je pružio operater deluju veoma nedosledno i nepotpuno.
Spreman sam da obezbedim snimke ekrana, imejlove, vremenske oznake i snimke ako je potrebno.
Ova javna objava sadrži samo sažet rezime slučaja.
Postoji znatno veći broj dokaza koji to podržavaju, uključujući:
* kompletna e-mail prepiska,
* snimci igranja,
* snimci ekrana sa vremenskim oznakama,
* istorija povlačenja,
* dokaz tehničke greške,
* i dodatne zapise o aktivnostima naloga koji izgledaju neskladno sa verzijom događaja koju je izneo operater.
Kompletna dokumentacija se može dostaviti nadležnim regulatornim ili telima za rešavanje sporova ako je potrebno.
Kazne već izrečene kazinu Admiral
1. JANUAR 2025: Kompaniji Greentube Alderney Limited je naređeno da plati 1.000.000 funti odštete zbog regulatornih propusta (Slučaj 39050).
2. RANIJE: Kažnjeni su sa 685.000 funti zbog sličnog nedoličnog ponašanja i propusta u društvenoj odgovornosti.
I am publishing this complaint regarding serious ifnconsistencies in the handling of my account by Admiral Casino.
I won approximately £1200 starting from bonus/free spin funds and attempted to withdraw £800+ on 29/04/2026.
The withdrawal section repeatedly failed despite my balance being visible. I contacted support at 22:52 asking for help because the system claimed the withdrawal amount exceeded available funds even though over £800 was clearly displayed on the account.
Around 15 minutes later I began receiving "Insufficient funds" errors despite the balance still being visible.
Support replied confirming this type of issue can happen when a session is not properly closed and stated:
"we can see that you have managed to locate your balance and continue playing."
Admiral Casino later sent me an activity summary which:
* incorrectly claims gameplay started after midnight on 30/04/2026,
* omits multiple hours of gameplay from 29/04/2026,
* omits my £481 Cleopatra win entirely,
* and references a "Twin Spinner Sizzling Hot Deluxe" session that does not appear anywhere in their own logs.
The operator also claimed my balance had reduced to £260 by 02:47.
However:
* at 03:06 I successfully submitted a £300 withdrawal request,
* which would not normally be possible if only £260 were available.
I also possess screenshots showing:
* balance £801.84,
* withdrawable balance £801.84,
* no active bonus restrictions,
* "Insufficient funds" errors,
* and technical error messages during gameplay.
After several days of repeated KYC submissions, including PDF bank statements that had previously been accepted on earlier withdrawals, my account was permanently blocked.
Despite this:
* Admiral Casino later confirmed my documents were "received and approved",
* and subsequently processed the pending £300 withdrawal after the account closure decision.
The timeline and records provided by the operator appear highly inconsistent and incomplete.
I am willing to provide supporting screenshots, emails, timestamps, and recordings if required.
This public post contains only a condensed summary of the case.
A significantly larger body of supporting evidence exists, including:
* full email correspondence,
* gameplay recordings,
* screenshots with timestamps,
* withdrawal history,
* technical error evidence,
* and additional account activity records that appear inconsistent with the operator’s version of events.
The complete documentation can be submitted to the appropriate regulatory or dispute resolution bodies if required.
Fines already imposed on Admiral casino
1. JANUARY 2025: Greentube Alderney Limited was ordered to pay a £1,000,000 settlement for regulatory failures (Case 39050).
2. PREVIOUSLY: They were fined £685,000 for similar misconduct and social responsibility failures.
