Uživao sam u ovom kazinu dok nisu nadogradili svoju platformu i odjednom više nisam mogao da se prijavim. Pokušao sam da promenim lozinku, ali ni to nije uspelo. Sve što sam pokušao mi je davalo poruke o grešci. Zato sam kontaktirao njihovu korisničku podršku i to je bio najfrustrirajući i najuvredljiviji način da se plašim, govoreći mi iznova i iznova da sam pogrešno uneo imejl adresu i rekli su mi da pogledam ID snimka ekrana koji sam podelio sa njima, što je bio potpuno isti imejl kao i snimak ekrana imejla koji su mi poslali da promenim lozinku, isti imejl sa kojim sam se registrovao, i bio je 100% tačan. Nekoliko puta sam pitao šta nije u redu sa imejlom koji su videli na snimku ekrana, a njihov odgovor je bio da mi kažu da nemaju evidenciju o mom imejlu, a zatim ponovo da ga pogrešno unosim. Pretpostavljam da je to bila podrška veštačke inteligencije, ne mislim da bi čovek bio toliko loš. Osećao sam se neverovatno frustrirano i hteo sam da odustanem kada su mi dali link do njihovog sajta, adresa je bila ista, ali sa dodatkom broja 8, i konačno je uspelo. Koristio sam njihovu aplikaciju, pa pretpostavljam da je nešto pošlo naopako nakon njihovog ažuriranja, jer je moj problem sa pristupom počeo nakon njihovog imejla sa obaveštenjem o ažuriranju. Obavestio sam ih da je sve u redu i bez reči su se jednostavno isključili. Nakon nedelja koje se nisu mogle prijaviti i uvrede zbog stalnog govorenja da je problem u pogrešnom unosu imejla, cenio bih barem izvinjenje. Ali ništa slično se nije desilo, i moja vera u ovaj sajt je bila prilično uništena. Posle svega toga, ne vidim sebe kako se ponovo vraćam tamo.
I used to enjoy this casino until they upgraded their platform and suddenly I couldn't log in anymore. I tried to change my password but that didn't work either. Everything I tried gave me error messages. So I contacted their customer support, and it was the most frustrating and insulting show of gaslighting, telling me over and over that I'd entered my email wrong and told me to refer to the screenshot id shared with them, which was the exact same email as the screenshot of the email they sent me to change my password, the same email I registered with, and it was 100% correct. I asked several times what was wrong with the email they were seeing in the screenshot and their response was to tell me they had no record of my email and then again that I was entering it wrong. I assume it was AI support, I don't think a human would be as bad as that. I felt incredibly frustrated and I was about to give up when they gave me a link to their site, the address was the same but with an 8 added, and finally it worked. I was using their app so I assume something went wrong after their update as my access issue started after their email of the update. I let them know it worked and without a word they just disconnected. After weeks of not being able to log in, and the insult of continuously being told it was me entering my email wrong that was the problem, I would have appreciated an apology at the very least. But there was nothing like that, and my faith in this site was pretty much shot. After all that, I don't see myself returning there again.