Ovaj kazino je jedan od najgorih kazina u kojima sam igrao i to govori nešto kao što sam često igrao.
Čini se da je RTP u igrama veoma nizak, samo jedan primer za pragmatične igre je da sam imao 20 okretaja po 1 EUR po okretu i ukupno sam osvojio 1 EUR nazad. To je smešan RTP %. Potrošio sam mnogo više od toga na druge utakmice, sa sličnim ishodom.
Veb lokacija je veoma spora i dugo se učitava, provajder plaćanja je toliko nepouzdan. Imao sam toliko grešaka u plaćanju, u mnogim prilikama se svaki put jednostavno sruši.
Služba za korisnike BOT je bukvalno glupa i na kraju se vrtite u krug. Ovo ionako ne pomaže i ne može odgovoriti na jednostavna pitanja. Mislili biste da ima pitanje „kako da zatvorim svoj nalog?" nije! Umesto toga, provodite godine na onlajn ćaskanju samo da bi vam bilo rečeno da pošaljete e-poštu! svoje iscrpljujuće.
Kada razgovarate sa čovekom, možete razgovarati i sa BOT-om, oni su od velike pomoći. Oni razgovaraju u kodu, ne govore vam koji su vam bonusi dostupni i izgleda da ne žele da zadrže kupce. Mogu se pridružiti jednom od hiljada kazina sa istim igrama, pa zašto onda igrati u ovom kazinu? kada je i RTP niži i korisnička usluga loša sa malo ili bez pogodnosti za igrače.
Uspeo sam da uplatim par dana kasnije, a onda sam odustao nakon toga jer je provajder plaćanja stalno padao iznova i iznova.
Oni takođe ne zatvaraju vaš nalog odmah, pokušavaju da odlože svoj odgovor na vas, u nadi da ćete nastaviti da igrate, veoma podmetnuta taktika i nije sjajna za ranjive igrače. Poslali su mi nekoliko mejlova pre zatvaranja naloga, jedan od mejlova koji su mi poslali je bio pitanje zašto želim da zatvorim svoj nalog, kada sam dao vrlo jasno i sveobuhvatno obrazloženje svoje odluke.
Predlažem da ljudi ignorišu veoma visoku ocenu koju daje kazino guru i da pročitaju originalne recenzije pravih igrača. Nije ocena od 5 zvezdica koju su dali članovi koji su ikada ostavili samo 1 recenziju!
Nadam se da ću jednog dana pronaći pouzdan onlajn kazino sa pristojnim RTP-om.
This casino is one of the worst casinos I've played at and that is saying something as I've played at a lot.
The RTP on the games appears to be very low, just 1 example on pragmatic games is that I had 20 spins at 1 EUR a spin and I won 1 EUR back in total. That is a ridiculous RTP %. I spent a lot more than that on other games, with a similar outcome.
The website is very slow and takes a long time to load, the payment provider is so unreliable. I've had so many payment failures, on many occasions it just crashes each time.
The customer service BOT is literally stupid and you end up going around in a loop. This does not help in anyway and can't answer simple questions. You would think it would have the question 'how do i close my account?' it doesn't ! Instead you spend ages on online chat only to be told to send an email ! its exhausting.
When you do speak to a human, you may as well be speaking to a BOT, they are very unhelpful. They talk in code, don't tell you what bonuses are available to you and don't seem to want to keep customers. I can join one of thousands of casinos all with the same games, so why play at this casino ? when both the RTP is lower and the customer service is bad with little or no perks for players.
I managed to deposit a couple of days later and then i gave up after that as the payment provider just kept crashing again and again.
They also don't close your account immediately, they try to delay their response to you , in the hope you will continue playing, very underhand tactics and not great for vulnerable players. They sent me several emails before closing my account, one of the emails they sent me was asking me why i wanted to close my account, when i provided a very clear and comprehensive reasoning behind my decision.
I would suggest people ignore the very high rating provided by casino guru and read the genuine reviews by genuine players. Not the 5 star rating provided by members who have only ever left 1 review !
I would hope one day, i can find a reliable online casino with a decent RTP.