Šokiran sam što je Casino Guru ovom kazinu dao visoku ocenu jer je očigledno u pitanju prevara. Pozivam ih da odmah uklone promovisanu vezu i spreče igrače da postanu žrtve njihovih lažnih postupaka.
Deponovao sam €1500 i osvojio €900, ali kada sam pokušao da podignem svoj dobitak, mogao sam da podignem samo €500. Uprkos tome što su kontaktirali podršku, rekli su mi da iznos koji mogu da podignem zavisi od mog nivoa, iako to nije pomenuto u njihovim uslovima. Dali su fotografiju sa informacijama o povlačenju, ali to je i dalje bilo varljivo.
Njihova veb stranica tvrdi da je za obradu povlačenja potrebno 1-3 radna dana, tako da sam podigao 500 € i igrao sa preostalih 400 €. Sledećeg dana sam kontaktirao podršku da verifikujem svoj nalog kako bih izbegao kašnjenje u plaćanju, ali su rekli da je nepotrebno. Insistirao sam na verifikaciji svog naloga i dobio sam imejl adresu za slanje dokumenata, ali adresa e-pošte je bila netačna. Kada sam ponovo kontaktirao podršku, odbili su da daju tačnu e-poštu i rekli su da će me kontaktirati ako verifikacija bude neophodna. Nikada nisam iskusio ovaj problem ni u jednom drugom kazinu.
Rekao sam im da očekujem da ću za 5-10 dana dobiti e-poruku sa molbom da verifikujem svoj nalog, a zatim ću morati da sačekam dodatnih 10 dana da završim proces verifikacije. Posle toga sam morao da čekam još duže da primim uplatu, što je bilo neprihvatljivo. Uveravali su me da ne moram da verifikujem svoj nalog i da ću primiti uplatu u roku od 1-3 dana. Međutim, dali su mi drugu mejl adresu da pošaljem dokumente, koja takođe nije radila. Primio sam e-poštu u kojoj se navodi da proces verifikacije trenutno ne funkcioniše.
U utorak sam ponovo kontaktirao podršku da se raspitam o svojoj uplati, a oni su mi rekli da će biti potrebno 1-3 dana da primim uplatu, koja se očekivalo da stigne u četvrtak ili u sredu kasno. Kada sam ih kontaktirao u sredu, rekli su mi da sačekam do četvrtka, ali su u četvrtak rekli da će to možda potrajati i da u petak očekujem uplatu. Kontaktirao sam ih u petak i uverili su me da ću uplatu dobiti kasnije tog dana, ali ništa nisam dobio. Danas, u subotu, uveren sam da sam prevaren.
Pre nego što sam pobedio, kupio sam €40 „besplatnih okretaja" na Gates of Olimpus. Nakon nekoliko okretanja, veb lokacija je pala i nisam mogao da joj pristupim oko sat vremena. Kada sam konačno uspeo da se ponovo prijavim, 40 evra je nedostajalo sa mog bilansa, a nisam znao koliko sam osvojio, ako išta. Kada sam kontaktirao podršku, tražili su od mene da pronađem rundu, što sam i uradio i imao snimak ekrana. Međutim, Casinoli mi nije vratio novac ili dobitak, a tvrdili su da su sve proverili i nisu našli nikakvu grešku.
Imam snimke ekrana svakog ćaskanja sa podrškom, moj dobitak i sve druge dokaze koji dokazuju njihove lažne aktivnosti. Upozoravam sve da izbegavaju ovaj kazino i da ne postanu žrtve njihovih prevara. Ne pravite istu grešku kao ja. Ovaj kazino je 100% prevara.
Ažuriranje: Posle 14 dana, poslali su mi e-poštu da moje povlačenje nije uspelo i da sam morao da izaberem drugi način plaćanja. Nakon 6 dana i kontaktiranja podrške, rekli su mi da će moje povlačenje biti na mom bankovnom računu za 1-3 dana. Posle skoro nedelju dana, ponovo sam ih kontaktirao i rekao mi da će moje povlačenje biti odloženo jer ga ponovo pošaljem, ALI oni otkazuju moje povlačenje!
I am shocked that Casino Guru gave this casino a high rating because it is clearly a scam. I urge them to remove the promoted link immediately and prevent players from falling victim to their fraudulent practices.
I deposited €1500 and won €900, but when I attempted to withdraw my winnings, I could only withdraw €500. Despite contacting support, they told me that the amount I could withdraw depended on my level, even though this was not mentioned in their terms and conditions. They provided a photo with withdrawal information, but this was still misleading.
Their website claims that withdrawals take 1-3 business days to process, so I withdrew €500 and played with the remaining €400. The next day, I contacted support to verify my account to avoid delays in payment, but they said it was unnecessary. I insisted on verifying my account and was given an email address to send my documents, but the email address was incorrect. When I contacted support again, they refused to provide the correct email and said that they would contact me if verification was necessary. I have never experienced this issue in any other casino.
I told them that I expected to receive an email in 5-10 days asking me to verify my account, and then I would have to wait an additional 10 days to complete the verification process. After that, I would have to wait even longer to receive my payment, which was unacceptable. They assured me that I did not need to verify my account and that I would receive my payment within 1-3 days. However, they gave me another email address to send my documents, which was also not working. I received an email stating that the verification process was not working at the moment.
On Tuesday, I contacted support again to inquire about my payment, and they told me that it would take 1-3 days to receive my payment, which was expected to arrive on Thursday or late Wednesday. When I contacted them on Wednesday, they told me to wait until Thursday, but on Thursday, they said it might take a bit longer and that I should expect my payment on Friday. I contacted them on Friday, and they assured me that I would receive my payment later that day, but I did not receive anything. Today, Saturday, I am convinced that I have been scammed.
Before I won, I purchased €40 of "free spins" on Gates of Olympus. After a few spins, the website went down, and I was unable to access it for about an hour. When I was finally able to log back in, the €40 was missing from my balance, and I did not know how much I had won, if anything. When I contacted support, they asked me to find the round, which I did and have a screenshot of. However, Casinoly did not return my money or winnings, and they claimed that they had checked everything and found no mistake on their part.
I have screenshots of every chat with support, my winnings, and all other evidence that proves their fraudulent activities. I caution everyone to avoid this casino and not fall victim to their scams. Do not make the same mistake I did. This casino is 100% a scam.
Update: After 14 days, they emailed me that my withdrawl failed and i had to choos another payment method. After 6 days and contacting support they told me that my withdrawl will be in my bank account at 1-3 days. After almost a week , i contact them again and told me that my withdrawl will have a delay because i re-submit it BUT they cancel my withdrawl!
