Igre su dobre i djeluju fer, ali proces povlačenja je gnjavaža. Vidio sam nekoga kako je pokrenuo službenu žalbu na drugoj web stranici koja zvuči slično mom iskustvu. To je uključivalo da Cobra ne prihvaća snimke ekrana od Scotiabank kao dokaz o pologu. Cobra zahtijeva vrstu snimke zaslona koju Scotiabank ne dopušta kao opciju na mobilnom uređaju ili na radnoj površini. Bilo mi je potrebno nekoliko e -poruka u nekoliko dana da uvjerim Cobru da ono što traže doslovno nije bilo moguće pružiti. Zašto moj redovni dokument i snimke ekrana (prihvaćeni u svim drugim kockarnicama koje sam koristio) nisu dovoljni? Tretirali su me kao kriminalca kad sam osvojio nekoliko stotina dolara na mali depozit. Morao sam poslati sve moguće vrste snimaka, a zatim sam na kraju morao dobiti e -poruku od Gigadata. Nisam ja kriv ako Scotiabank ne dozvoljava određenu vrstu snimke ekrana. Nakon što sam konačno riješio sve, odlučio sam nastaviti igrati tamo jer sam zaključio da sam temeljito provjeren, tako da će proces budućih povlačenja biti gladak. ALI mjesec dana ili nešto kasnije, osvojio sam dobitak od nekoliko hiljada dolara, samo da bih otkrio da žele još više lične karte - ovaj put selfie na kojem držim svoju ličnu kartu. Poslao sam jedan, ali nije bio dovoljno dobar za njih jer mi se nije pokazalo dovoljno ruke! Kad je sve to konačno riješeno, saznao sam da mogu podići samo 750 USD dnevno! Tako da će mi trebati sedmica da povučem dio po dio. Jasno je da je ovo kašnjenje smicalica u nadi da ćete u međuvremenu opet potrošiti svoj novac. To je ono što je drugi podnosilac žalbe rekao da se dogodilo - ta osoba je konačno pretpostavila da nikada neće dobiti svoj novac, pa su ga prokockali i izgubili. Čini mi se kao svrsishodna taktika odlaganja koja se ne smije dozvoliti. Osvojio sam nekoliko hiljada na drugim mjestima (poput Playama) i uspio se povući bez ikakvih problema. Izgleda da ću na kraju dobiti svoj novac, pa je to dobro. Ali ne mogu podnijeti stalni tretman kao da ih pokušavam prevariti. Nemaju problema s preuzimanjem mog novca, pa me ne bi trebali gnjaviti kada se povučem istim Interac procesom i računom s kojeg sam položila. Jasno je da depozit od 100 USD nije pokušaj pranja! I mogu vidjeti šta sam se kladio na koji slot i šta sam osvojio. Zato mi samo pošaljite zarađeni novac bez muke koja me košta sati vremena pisanja e -pošte itd.
The games are fine and seem fair, but the withdrawal process is a hassle. I saw someone launch an official complaint on another site that sounds similar to my experience. It involved Cobra not accepting screenshots from Scotiabank as proof of deposit. Cobra demands a type of screenshot that Scotiabank doesn’t allow as an option on either mobile or desktop. It took numerous emails over several days for me to convince Cobra that what they were asking was literally not possible to provide. Why don’t my regular ID and screenshots (accepted at all other casinos I’ve used) suffice? They treated me like a criminal when I’d won a few hundred dollars on a small deposit. I had to send every possible type of shot and then had to get an email from Gigadat in the end. It’s not my fault if Scotiabank doesn’t allow a certain type of screenshot. After finally resolving everything, I decided to continuing playing there since I figured I’d been verified thoroughly, so the process for future withdrawals would be smooth. BUT a month or so later, I hit a win of a few thousand dollars, only to discover they wanted even more ID—this time a selfie of me holding my ID. I sent one, but it wasn’t good enough for them since not enough of my arm was showing! When that was all finally resolved, I learned I could withdraw only $750 per day! So it’s going to take me a week to withdraw portion by portion. Clearly this delay is a ploy in hopes that you’ll spend your money again in the meantime. That’s what the other complainant said happened—that person finally assumed they’d never get their money, so they gambled it and lost. Seems to me like a purposeful stall tactic that shouldn’t be allowed. I’ve won a few thousand at other places (such as Playamo) and managed to withdraw with no hassle at all. It looks like I’ll get my money eventually, so that’s good. But I can’t stand the constant treatment as if I’m trying to deceive them. They have no problem taking my money, so they should not hassle me when I withdraw by the same Interac process and account from which I deposited. Clearly a deposit of $100 is not an attempt to launder! And they can see what I’ve bet on what slot and what I won. So just send me the money I won without all the hassle that costs me hours of time writing emails, etc.
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