Nema ćaskanja uživo, odgovaraju vam mejlom posle 24 sata, umesto ćaskanja uživo javlja se bot koji vas poziva da pošaljete e-mail, da proverite 2 zapisa proveo sam 2 dana, jer su mi prekinuli 2 puta i naterao ih da odgovore u roku od 24 sata, u druga dva zapisa koje su tražili nisam uspeo da proverim. Činjenice su sledeće, osvojio sam nešto novca, tražili su da ga overim da bih ga podigao, dokumente sam nalepio na njihovu stranicu, poništili su mi dokaz o adresi iz dokaza o bankovnom računu u pdf formatu i ličnu kartu sa fotografijom. Fotografija je bila vrlo čista, nigde je nisu isekli, tvrdili su da fotografija nije čista. Poslao sam ga drugi put u rezoluciji od 13mpiksela, drugi put su ga isekli sa istim opravdanjem, istovremeno sam poslao potvrdu o adresi stalnog boravka od vladinog „jedinstvenog tela prihvaćenog u Evropskoj uniji za overu javnih evidencija „OVO NIJE PRIHVAĆENO. Na kraju sam se umorio, igrao sam ono što sam osvojio pošto nisam uspeo da se identifikujem, evolucija je bila da izgubim ono što sam imao, to su oni želeli da uradim, da izgubim novac. Novac koji nisam mogao da podignem je 200 evra, novac koji sam položio je 150 evra. Moja velika greška što sam položio novac bez identifikacionih dokumenata. Najtragičnije je to što su mi rekli da pišem samo na engleskom jer ne žele da prevode i da se identifikacioni dokumenti prevode i overavaju na ovom jeziku. Ne bacajte svoj novac, šteta je, nećete dobiti olakšanje bilo koga
There is no live chat, they answer you by e-mail after 24 hours, instead of a live chat a bot answers which prompts you to send an e-mail, to verify 2 records I spent 2 days, because they cut me off 2 times and made them reply within 24 hours, in the other two records they requested I never managed to verify. The facts are as follows, I won some money, they asked me to verify it in order to withdraw it, I pasted the documents on their page, they canceled my proof of address from proof of bank account in pdf format and the photo ID. The ID photo was very clean, they have not cut it anywhere, they claimed that the photo was not clean. I sent it a second time in 13mpixel resolution, they cut it a second time with the same justification, at the same time I sent a certificate of address of permanent residence from the gov "unified body accepted in the European Union for certification of public records" THIS WAS NOT ACCEPTED. In the end I got tired, I played what I won since I failed to identify, the evolution was to lose what I had, that's what they wanted me to do, to lose the money. The money I could not withdraw was €200, the money I deposited was €150. Big mistake of mine for depositing money without identifying documents. The most tragic thing is that they told me to write only in the English language because they do not want to translate and the identification documents to be translated and certified in this language. Don't throw away your money, it's a shame, you're not going to get relief anytime
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