Moje iskustvo sa FGFox-om je bilo izuzetno razočaravajuće. Više puta sam kontaktirao korisničku podršku i jasno ih zamolio da mi zatvore nalog jer sam imao problema sa kockanjem. Uprkos tome, moj nalog nije zatvoren.
Umesto da ozbiljno shvate moje zahteve, bio sam ohrabren da nastavim da igram, uključujući i kroz bonus ponude i promocije. Kao rezultat toga, nastavio sam da se kockam i pretrpeo značajne gubitke nakon što sam već zatražio da mi se račun zatvori.
Verujem da kazino treba ozbiljno da shvati zahtev klijenta za zatvaranje naloga, posebno kada su problemi sa kockanjem eksplicitno pomenuti. U mom slučaju, smatram da ta odgovornost nije preuzeta.
Sačuvao/la sam relevantnu prepisku i evidenciju transakcija i trenutno tražim povraćaj novca za gubitke nastale nakon mog prvog zahteva za zatvaranje naloga. Kazino Guru mi takođe pomaže u vezi sa sporom.
Sve u svemu, veoma sam razočaran načinom na koji je FGFox rešio moju situaciju i snažno bih savetovao drugim igračima da budu oprezni.
My experience with FGFox has been extremely disappointing. I repeatedly contacted customer support and clearly asked them to close my account because I was experiencing gambling problems. Despite this, my account was not closed.
Instead of taking my requests seriously, I was encouraged to continue playing, including through bonus offers and promotions. As a result, I continued gambling and suffered significant losses after I had already asked for my account to be closed.
I believe a casino should take a customer’s request for account closure seriously, especially when gambling problems have been explicitly mentioned. In my case, I feel that this responsibility was not taken.
I have kept the relevant correspondence and transaction records, and I am currently seeking a refund for the losses incurred after my first account-closure request. Casino Guru is also assisting me with the dispute.
Overall, I am very disappointed with how FGFox handled my situation and would strongly advise other players to be cautious.