Dobio sam ponudu za besplatne okrete u imejlu koju sam iskoristio i osvojio oko 70 ili 80 evra. Dobio sam poruku da moram da uplatim depozit da bih pristupio bonus dobitku. Ništa loše ili neobično u tome. Uplatio sam 20 evra i osvojio još. Sada, iz iskustva sa drugim renomiranim kazinima, morate da uplatite jedan depozit pre nego što možete da koristite svoj bonus, a često kazina imaju različite zahteve za klađenje. To je moje iskustvo i ništa neobično u tome. Ipak, kada je mojih 20 evra nestalo, ponovo se pojavila ista poruka kao i kada je prvih 20 evra nestalo „Uplatite depozit da biste iskoristili bonus novac". Tako sam uplatio još 20 evra. Kada je taj novac nestao i osvojeno je još dobitaka, dobio sam istu poruku treći put!!!!! Odmah sam kontaktirao podršku i pitao šta je razlog za to. Njihov odgovor je bio da bonus ima zahteve za klađenje od 40 puta. Ništa neobično. Ali... njihove tačne reči su bile da moram da uplatim 40 puta veći bonus dobitak. (Međutim... ono što je trebalo da kažu, verujem, jeste da ću morati da uplatim dvostruki iznos bonusa pre nego što mogu da iskoristim svoj bonus dobitak!) Nisu mogli čak ni pravilno da objasne. Napali su me u veliku zamku!!!! Pošto je moj bonus dobitak sada bio preko 100 evra, to bi zahtevalo da uplatim 100 evra * 2, prema tome kako drugi igrač ovde kaže u svojoj recenziji. On kaže da je i on upao u njihovu zamku. Međutim, nisu mogli ni to da objasne na ovaj način!! Smatram ovo veoma nepravednim uslovima koji nisu jasno navedeni u njihovoj promociji i neprofesionalnim i osećam se prevarenim, jer nisam video nikakve informacije koje kažu da je to obavezno. Samo uslovi za klađenje. Uslovi u ponudi nisu ništa rekli o ovome. Samo da bonus dobitak ima uslov za klađenje od 40 puta. Imam snimke ekrana mog razgovora sa podrškom. Rekao sam im da, s obzirom na visok rezultat koji imaju ovde na Guruu, koji sam prvo proverio, bio sam neverovatno iznenađen i da nikada više neću igrati tamo i da ću ovo prijaviti Guruu. Kakva prokleta prevara i kako vas ne obaveštavaju u potpunosti o ovome u svojoj promociji je jednostavno kriminalno što se mene tiče. To je svakako zamka za nove igrače!!! Nikada mi se ovo nije desilo u drugim kazinima. Ako Guru želi, mogu mu poslati snimke ekrana mog ćaskanja. Inače, moj nalog je verifikovan putem KYC-a.
I received a free spins offer in my email which I used and won cirka 70 or €80. I get a message that to access the bonus winnings I need to make a deposit. Nothing wrong or unusual about that. I deposited €20 and won more. Now from experience with other reputable Casinos you have to make one deposit before being able to use your bonus and ofc Casinos have different wagering requirements. That has been my experience and nothing unusual about that. Yet once my €20 were gone the same message came again as it did when the first €20 were gone"Deposit to use bonus money". So I made another €20 deposit. Once that money was gone and more winnings had been won I got the same message the third time!!!!! I immediately contacted support and asked what the reason for this is. There answer was that the bonus has wagering requirements of 40x. Nothing unusual there. But...their exact words were that I needed to deposit 40x the bonus winnings. (However...what they should have said, I believe, was that I would have to deposit twice the amount as the bonus before I could use my bonus winnings!) They couldn't even explain correctly. They trapped me big time!!!! As my bonus winnings were now over €100 that would have requird me to deposit €100 * 2 according to how another player here says in his review. He says he fell for their trap also. However they couldn't even explain that in this way!! I consider this highly unfair terms which are not made clear in their promotion and unprofessional and felt I had been duped, as I saw no info that said this was required. Only the wagering requirements. The terms in the offer said nothing about this. Only that bonus winnings had a 40x wagering requirement. I have screenshots of my chat with support. I told them that considering the high score they have here at Guru, which I checked first, I was unbelievably surprised and would never play there again and would report this to Guru. What an effin ripoff and how they don't make you fully aware of this in there promotion is simply criminal as far as I am concerned. It's most certainly at trap for new players!!! I have never had this happen before at other Casinos. If Guru wishes I can sent screenshots of my chat. My account was kyc verified by the way.