Objavljujem da bih podelio svoje nedavno iskustvo sa Ošijem, jer mislim da je to važno za druge koji se oslanjaju na alate za odgovorno kockanje kao što su BetStop ili blokovi za kockanje na bankama.
Uprkos tome što sam registrovan na BetStop-u i imam aktivnu blokadu za kockanje preko moje banke, i dalje sam mogao da napravim nalog, uplatim novac i kockam se na ovoj stranici. Većina drugih platformi me je ispravno blokirala, ali ova je dozvolila potpun pristup bez ikakvih zaštitnih mera.
Kada sam podneo žalbu i zatražio povraćaj novca, oni su:
Zatvorili su račun, ali nisu ponudili povraćaj novca
Tvrdili su da „ne sarađuju sa lokalnim institucijama"
Nisam dao jasan odgovor na to kako mi je dozvoljeno da zaobiđem i nacionalno isključenje i bankarska ograničenja
Odbili su da priznaju bilo kakav propust u svojim politikama odgovornog kockanja
Ovo je posebno zabrinjavajuće jer plaćanja nisu bila kodirana kao kockarske transakcije, što znači da su promakla bankarskoj blokadi za kockanje, što je ili ozbiljan propust ili namerna taktika.
Ako je još neko imao slično iskustvo — bilo sa ovim kazinom ili drugima koji su ignorisali BetStop — bio bih vam veoma zahvalan. Važno je da operatore držimo odgovornim, posebno kada ne uspeju da zaštite ranjive korisnike.
Kako mogu ovo dalje eskalirati?
I’m posting to share my recent experience with Oshi , as I think it's important for others who rely on responsible gambling tools like BetStop or bank gambling blocks.
Despite being registered with BetStop and having a gambling block active through my bank, I was still able to create an account, deposit money, and gamble on this site. Most other platforms correctly blocked me, but this one allowed full access without any safeguards.
When I raised a complaint and requested a refund, they:
Closed the account but offered no refund
Claimed they "don’t cooperate with local institutions"
Provided no clear response to how I was allowed to bypass both national exclusion and banking restrictions
Refused to acknowledge any failure in their responsible gambling policies
This is especially concerning because the payments were not coded as gambling transactions, meaning they slipped past the bank’s gambling block, which is either a serious oversight or a deliberate tactic.
If anyone else has had a similar experience — either with this casino or others that ignored BetStop — I’d really appreciate hearing from you. It’s important we hold operators accountable, especially when they fail to protect vulnerable users.
how can I escalate this further?
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