Deponovao sam 400NOK (40EUROS) kod Casoole (Genesis Group) i dobio 150% bonusa na depozit i 20 besplatnih okretaja na Starburstu - ukupno 1000NOK.
Igrao sam kroz klađenje, imao oko 8000 NOK na svom računu i postigao veliki uspeh u Gonzo questu, osvojivši ukupno 320000 na jednom kapi. Sada sam imao 40000NOK koje sam osvojio.
Međutim, u svojim uslovima su to naveli
"Maksimalni iznos za povlačenje bonus novca nakon ispunjenja zahtjeva za promet je 20.000 NOK"
Tako sam izgubio pola svog dobitka. Nisam znao putem SMS-a ili prilikom deponovanja da postoji maksimalni limit povlačenja nakon što sam igrao kroz klađenje, ali naravno da su imali link do svojih uslova i odredbi.
Tri pitanja
- Da li kazina treba da uključe takav maksimum u svoj marketing – kao što to čine sa zahtjevima za klađenje?
- Nije li ovo pravilo prilično glupo? Mogao sam povući svojih 8000 i uplatiti ih nazad i na ovaj način bih uspio zadržati sve svoje dobitke? Ili da sam deponovao povrh svog novca od opklade, oni ne bi mogli da razlikuju novac - ako razumete šta želim?
- Nije li ovo nepravedno pravilo? Zar ne bi trebalo kladiti novac biti uložen novac?
SMS:
I deposited 400NOK (40EUROS) with Casoola (Genesis Group) and got a 150% deposit bonus and 20 freespins on Starburst - totalling 1000NOK.
I played through the wagering, had about 8000 NOK on my account and hit it big on Gonzo quest, winning a total of 320000 on one drop. I now had 40000NOK that I won.
In their terms however they stated that
"The maximum withdrawal amount from the bonus money after the turnover requirement has been met is NOK 20,000"
So I lost half my winnings. I was not aware through the SMS or when depositing that there was a max withdrawal limit after I had played through the wagering, but of course they had a link to their terms and conditions.
Three questions
- Should casinos have to include such a maximum in their marketing - as they do with the wagering requirements?
- Isnt this rule quite stupid? I could have withdrawn my 8000 and deposited them back in and this way I would get to keep all my winnings? Or if I had deposited on top of my wagerede money they would not have been able to tell the money apart - if you get my point?
- Isn`t this a unfair rule? Shouldnt wagered money be wagered money be wagerede money?
SMS: