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Hello! Good evening, I am trying to withdraw money from 1xslots.casino. My requests have been rejected due to lack of documentation. I have sent the documentation by email to security and it seems to be of no use.

They ask me this

"

Please pay attention to the requirements of the Security Department.

Please provide us with screenshots from the Binance website or application where the deposits were made. Also provide us with a screenshot of your Personal Account.

Screenshots should not be cropped, your personal data and transaction data should be clearly and completely visible.

"

Can someone give me some help?

Hola! Buenas noches estoy intentando retirar dinero de 1xslots.casino.. me han rechazado las solicitudes por falta de documentación.. he enviado la documentación por correo a seguridad y parece no haber caso.

Me solicitan esto

"

Please pay attention to the requirements of the Security Department.

Please provide us with screenshots from the Binance website or application where the deposits were made. Also provide us with a screenshot of your Personal Account.

Screenshots should not be cropped, your personal data and transaction data should be clearly and completely visible.

"

Alguien puede darme una ayuda

Hmm I saw that you are already communicating with the casino in the official thread, which is a good thing. I also think that they described pretty well what is needed to pass the payment method verification. 

Do you still have a problem with this situation or is it ok?

Hello! Yes! I have been in contact with the casino. Which is good.. they have requested the information of documents, I presented them and they have notified me that everything is in order.

I can't withdraw via binance at the moment due to technical issues. But it seems that everything has been resolved. I'll close the thread.

Hola! Si! He estado en contacto con el casino. Lo cual es bueno.. me han solicitado la información de documentos, los presenté y me han notificado que está todo en orden.

De momento no puedo retirar por binance por problemas técnicos. Pero parecería todo haberse solucionado. Cerraré el hilo.

I am very happy about that. So if you manage to withdraw the money, just let me know so we can be sure that everything went well. 🙂

Hi Jaro! Everything went well with the withdrawal, not using the Binance method, but using an alternative.

So everything has been resolved favorably.

I would like to take this opportunity to thank the forum because establishing communication through this means has been of great help.

Hola jaro! Ha ido todo bien con el retiro del dinero, no por el método de binance, pero si por una alternativa.

Así que se ha resuelto todo favorablemente.

Aprovecho a agradecer al foro porque establecer comunicación por este medio a sido de gran ayuda

You're welcome, that's exactly what this forum and the Complaint Resolution Center is for. 

But if I may know, what payment method did you end up using? 🙂