Nedavno sam primio e-poštu sa čipom od 300 dolara. Nije potreban depozit. Imao je uobičajene uslove, kao što je bez više besplatnih čipova u nizu. Deponovao sam 12 dolara, iskoristio bonus i odbijen je zbog neispunjavanja uslova. Razgovarao sam sa predstavnikom putem ćaskanja i rečeno mi je da je minimalni depozit između besplatnih čipova 30 dolara. Da li je još neko znao ovo jer ja nisam? Nigde u uslovima i odredbama nije naveden konkretan iznos. Sačekao sam nekoliko minuta, otvorio ćaskanje i dobio drugu osobu. Objasnio sam situaciju i rečeno mi je da ne samo da je minimalni depozit između besplatnih čipova 30 dolara, već i da sam morao da uložim ukupno 100 dolara u prethodnom mesecu da bih se kvalifikovao. Skrivena pravila po mom mišljenju znače samo jedno.
I recently received an email with a $300 appreciation chip. No deposit required. It had the usual conditions, such as no multiple free chips in a row. I deposited $12, redeemed the bonus, and it was rejected for not meeting the requirements. I spoke with a rep via chat and was told the minimum deposit between free chips is $30. Did anyone else know this because I didn't? Nowhere in the terms and conditions is a specific amount stated. I waited a few minutes, opened the chat and got another person. I explained the situation and was told that not only was the minimum deposit between free chips $30, but that I also had to have deposited a total of $100 in the previous month in order to qualify. Hidden rules only means one thing in my opinion.