Zdravo
Da li bi mi neko, molim vas, mogao pomoći sa ovom gomilom pitanja o kazinu Newlucky?
„Dobio" sam bonus kao VIP i smanjio ga na 1,40 SEK = 0,13 €. Ne mogu dalje smanjivati bonus jer nema igara na koje se može kladiti.
Danas sam uplatio 400 švedskih kruna (bez ikakvog bonusa) i osvojio 7.100 švedskih kruna, pa želim da izvršim podizanje.
Kontaktiram podršku jer je prilikom isplate navedeno da će svi bonusi i dobici nestati nakon isplate.
Da li je to profit od bonusa koji nestaje i primenjuje se i na današnji depozit od 7.100 švedskih kruna?
Pišu da moram da uložim bonus koji imam na računu
1,4 SEK pre nego što mogu da izvršim bilo kakve isplate!?
Da li sam pogrešno razumeo ceo razgovor koji se potom pretvorio u kontakt putem e-pošte?
Ako podignem 7100, što je profit od depozita koji nije imao bonus, da li gubim 7.100 švedskih kruna ili gubim samo preostali iznos od 1,3 evra od bonusa?
Ne mogu niže!
Kada nastavim da igram, da li se bonus smanjuje ili povećava, šta mi nije jasno?
Oni odgovaraju na sledeće:
Promocije i bonusi u kazinu Newlucky
Dragi/a XXXX
Hvala vam što ste nas kontaktirali!
Molimo vas da imate u vidu da je bonus trenutno aktivan na vašem nalogu. Prema važećim uslovima i odredbama bonusa, svi uslovi za klađenje moraju biti u potpunosti ispunjeni pre nego što se može podneti zahtev za isplatu.
Ukoliko odlučite da otkažete bonus, iznos bonusa, zajedno sa svim dobicima koji su nastali od njega, biće uklonjen sa vašeg računa . Iz tog razloga, toplo preporučujemo da ispunite uslove klađenja pre nego što nastavite sa isplatom.
Kada se obaveze klađenja uspešno ispune, moći ćete da podignete raspoloživa sredstva bez ikakvih ograničenja.
Hvala vam na razumevanju!
Ako imate bilo kakvih drugih pitanja, slobodno nas kontaktirajte. Tu smo za vas 24/7!
Srdačan pozdrav,
Tim za korisničku podršku
Hello
Would someone please help me with this jumble of questions about the Newlucky casino?
I have "received" a bonus as a VIP and have played it down to 1.40 SEK = 0.13 €. I cannot go any further down in the bonus as there are no games to bet on.
I deposited 400 SEK (without any bonus) today and have won 7,100 SEK so I want to make a withdrawal.
I am contacting support as it states on the withdrawal that all bonuses and winnings will disappear upon withdrawal.
Is it the profit from the bonus that disappears and applies to today's deposit of 7,100 SEK as well?
They write that I have to wager the bonus I have in my account
1.4 SEK before I can make any withdrawals!?
Have I misunderstood the entire conversation that then turned into email contact?
If I withdraw 7100 which is profit from the deposit that had no bonus, do I lose the 7,100 SEK or is it only the remaining amount of €1.3 from the bonus that is lost?
I can't go any lower!
When I continue playing, does the bonus either decrease or increase, what do I not understand?
They answer the following:
Promotions and bonuses Newlucky Casino
Dear XXXX
Thank you for contacting us!
Please be advised that a bonus is currently active on your account. According to the applicable bonus terms and conditions, all wagering requirements must be fully satisfied before a withdrawal request can be made.
Should you decide to cancel the bonus, the bonus amount along with any winnings accrued from it will be removed from your balance . For this reason, we strongly recommend completing the wagering requirements before proceeding with a withdrawal.
Once the wagering obligations have been successfully met, you will be able to withdraw your available funds without any restrictions.
Thank you for your understanding!
If you have any other questions, do not hesitate to contact us. We are here for you 24/7!
Kind regards,
Customer support team
Hej
Vill någon vara vänlig att hjälpa mig i detta virrvarr av frågor till casinot Newlucky.
Jag har "fått" en bonus som VIP och har spelat den ner till 1,40 SEK = 0,13 €. Jag kan inte komma längre ner i bonusen då det inte finns några spel att satsa på.
Jag satte in 400 SEK (utan någon bonus) idag och har vunnit 7.100 SEK så jag vill givietvis göra ett uttag.
Jag kontaktar supporten då det vid uttaget står att vid uttag kommer alla bonusar och vinster försvinna.
Är det vinsten från bonusen som försvinner och gäller dagens insättning med de 7.100 SEK också?
De skriver att jag måste omsätta bonusen jag har på kontot
1,4 SEK innan jag kan göra något uttag!?
Har jag missuppfattat hela konverationen som sedan övergick i mailkontakt?
Om jag tar ut 7100 som är vinst från insättningen som inte hade någon bonus förlorar jag de 7.100 SEK eller är det endast den kvarvarande summan 1,3 € från bonusen som förloras?
Jag kan inte komma längre ner!
När jag spelar vidare minskar eller ökar bonusen heller, vad är det jag inte förstår?
De svarar följande
Promotions and bonuses Newlucky Casino
Dear XXXX
Thank you for contacting us!
Please be advised that a bonus is currently active on your account. According to the applicable bonus terms and conditions, all wagering requirements must be fully satisfied before a withdrawal request can be made.
Should you decide to cancel the bonus, the bonus amount along with any winnings accrued from it will be removed from your balance. For this reason, we strongly recommend completing the wagering requirements before proceeding with a withdrawal.
Once the wagering obligations have been successfully met, you will be able to withdraw your available funds without any restrictions.
Thank you for your understanding!
If you have any other questions, do not hesitate to contact us. We are here for you 24/7!
Kind regards,
Customer support team
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