They advertised a 3 tier bonus, I deposited 100 euros and got the 1st bonus generated. I then deposited for the 2nd 125 pc and 3rd the at 150 pc tier of the bonus. The 2nd and 3rrd did not generate. I tried several times with 'live chat' but they refused to give them to me as I cannot screenshot on my laptop. I am down 275 bonuses. I have emailed them several times, just to be ignores.
Hello, at which casino did this situation occur? Did they explain why they gave you a bonus on your first deposit but not on subsequent ones?
Casinos have the option of not offering bonuses to players, but of course they should not advertise them as a promotion. They do not have to give a reason for this change, but I know it would be useful to have this information.
Hi, it was spinsy.com They keep saying to screenshot the advert, I keep emailing it to them and they are stalling by asking for more information. All the info is on the advert that was emailed to me. I have sent numerous emails to them at this point.
What other information are they asking you for? If you sent it to them, I would expect them to resolve the issue with you, since they already gave you the first bonus. How long have you been dealing with this?
It was all stalling tactics for 5 days then they sent me 'We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion'. As far as I'm concerned they falsely advertised and scammed me
That's true, casinos have the right to do that and don't have to give you any reason. But it's strange if they give you one of the three bonuses and then suddenly tell you that. Especially if you had to make a deposit because of it.
In any case, what I'm saying is true, and the casino doesn't have to give you the bonus.
So you fulfilled the wagering requirements for the first one and can withdraw the money?
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