Iako mi je žao zbog cele ove situacije, naš tim za žalbe je postupio u skladu sa našim smernicama i temeljno istražio celu stvar. Morate znati da svakodnevno obrađujemo stotine žalbi i da nije moguće obraditi samo vašu žalbu, zato vam tajmer tačno govori šta se dešava.
Nažalost, i praznici su bili usred, i obično nema mnogo zaposlenih koji rade tokom tog vremena. Što je, verujem, sasvim normalno.
Katarina vam je sve objasnila u vašoj žalbi , i standardno je u većini onlajn kazina da im je potrebno nekoliko dana da nastave sa zatvaranjem naloga. Sigurno bismo bili zadovoljniji kada bi to moglo biti brže i kada bi se nalozi odmah zatvorili, ali nažalost to nije uvek moguće.
Samo jedno pitanje, molim vas. Rekli ste da vas je kazino obavestio da je nalog zatvoren, a zatim vam poslao neki promotivni imejl, zar ne? Imate li možda neki dokaz za to? Nisam mogao da ga pronađem u vašoj žalbi, a niste ništa pomenuli o tome ni u temi žalbi. 🤔
Even though I'm sorry for this whole situation, our complaint team acted according to our guidelines and investigated the whole matter thoroughly. You need to know that we deal with hundreds of complaints every day, and it is not possible to take care of your complaint only, and that is why the timer tells you exactly what is happening.
Unfortunately, also the holidays were in the middle, and usually there are not many employees working during this time. which is absolutely normal, I believe.
It was all explained to you by Katarina in your complaint, and it is standard in most online casinos that they need a few days to proceed with the account closure. We surely would be happier if it could be faster and accounts were closed right away, but unfortunately it is not always possible.
Just one question, please. You said that the casino informed you that the account is closed and then sent you some promotional email, right? Do you have some proof of this, perhaps? I couldn't find it in your complaint, and you did not mention anything about it in the complaints thread either. 🤔
Automatski prevedeno:
