ArnN
pre 4 godina
Jeste li sigurni da ste ispunili uvjete?
Jeste li pogledali uslove promocije?
Šta vam kažu u podršci na mreži?
Automatski prevedeno:
ArnN
pre 4 godina
Do you have a link to the promotion page?
ArnN
pre 4 godina
Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this
We have checked all the information regarding your account № 216083249. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros
1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please, note:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)
- The offer cannot be used in conjunction with any other promotional or special offers
Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"
2) You need to read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/
3) We also checked your request to our Support Service. You have already been informed that you cannot receive the "Lucky Friday" bonus, as it was concluded that you don't follow correctly all the Rules
We hope we were able to help you and explain your situation in full
ArnN
pre 4 godina
Dear ArnN,
We've checked all the information which you provided to us twice. As was mentioned before, the Rules state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
The Security Service informed us that you made a withdrawal before making a deposit. The withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and only then you make a second deposit
Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus
1xBet acted in accordance with the Rules, which are listed on our website in the public domain:
https://br.1xbet.com/br/bonus/rules/black_friday/
You can contact us in any time, we will be glad to assist you with any issues
1
ArnN
pre 4 godina
Do you have a transcript of the conversation you had with the customer support? Then it would be easy to prove that they promised it to you.
pre 4 godina
Did you meet the wagering requirements?
pre 4 godina
They have responded you, I think their support team had read your report on our forum and tried to explain that for you.
ArnN
pre 4 godina
Dear ArnN,
We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus
The Rule states:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
In your case, the withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)
You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus
You have made a withdrawal, therefore you are automatically excluded from receiving this bonus
Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/
1
ArnN
pre 4 godina
It seems like there are 2 versions of the same story. In that case, I would suggest you to open a complaint here: https://casino.guru/complaints
1xbet has tried to explain what happened so far, I guess that they will have even the transcript of the conversation with the customer support agent.
ivanvidalr1
pre 1 godinu
Hello there.
Sadly, I must start with the fact that we do not deal with sports betting here. I'm really sorry for that. Thus, I have no other choice rather to comment outside of this area.
Let's start with the account closure:
Your green replies are at least vague.
My logic says that when a player asks whether it is possible to close an account via live chat, it is highly reasonable to ask for the reason. So, if say that there are lots of memories, well - what does it actually mean?
The same goes for "the website is a fraud" What did you expect the chat operator to do?
When you get to the point by saying: "I don't want to play anymore" 4 minutes later, you got a valid reply.
In most cases, the casino is not able to just close your account with one click in the system. There is usually a proper department, and you were given its email to proceed further. This is very common. I see no harm in that.
Honestly, I do not understand what you intend to say by showing the blue part of the printscreen. I mean, time stamps are different from the other printscreen, and those codes say nothing at all to me when it comes to problem gambling. I ask you kindly to explain.
Now to the bet:
Since it seems the casino explained this bet was not fully processed, may I know when exactly those 78 Reais were credited back to your casino account, please?
I mean, when did the sum leave your casino account and when was it returned? I just want to understand the time frame.
Thank you in advance!
pre 10 meseci
Ovde se ne radi o sportu, radi se o virtuelnim igricama koje se uklapaju u kazina, sajt 1kbet je prljav, ne žele da plate igrače koje pobede, to je činjenica
Automatski prevedeno:
pre 10 meseci
Molim vas platite mi ono što mi 1kbet sajt duguje 4152 reala prljavi sajt
Automatski prevedeno:
pre 10 meseci
When it comes to virtual games, what exactly are they ? What did you play ? I have spoken to a colleague and it might be possible to help you but he will look at it according to the nature of the problem.
So if you are interested you can file a complaint on this link and we will see what can be done.
Are you in ?
pre 10 meseci
Pitanje sada nije još više u klađenju!
1kbet kazino je blokirao moj nalog tvrdeći da sam tražio blokadu zbog zavisnosti
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pogledajte tačku do koje je ovaj 1kbet sajt došao
Glup sam da vidim gde može da ode veb lokacija da vam ne isplati novac koji ste zaradili
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Automatski prevedeno:
pre 10 meseci
In that case, it is good that you have opened a complaint and we will investigate everything in detail.
The screenshots themselves seem strange as if every sentence was written somehow differently and it was edited, but maybe I just have it wrong.
Anyway, if you didn't ask for the account to be closed due to addiction, I hope everything will be sorted out and you will get your money.
I'll keep my fingers crossed and let you know when you have something new.
pre 10 meseci
1kbet kazino je blokirao moj nalog tvrdeći da sam tražio blokadu zbog zavisnosti
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pogledajte tačku do koje je ovaj 1kbet sajt došao
Glup sam da vidim gde može da ode veb lokacija da vam ne isplati novac koji ste zaradili
1KSBET veb stranica mi duguje 4152 reala
Nikada nisam imao zahtev za blokiranje zbog zavisnosti ovaj sajt je prljav 1kbet je najprljaviji koji sam ikada video
Ako je 1kbet veb lokacija sposobna da dostigne ovu tačku, zamislite šta se ne krije iza slotova? Budite oprezni momci, ovaj sajt je sposoban za apsurdne stvari
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Takođe sam kontaktirao odeljenje za licenciranje veb-sajta i od njih je zatraženo da mi daju odgovor u roku od 14 radnih dana da ponovo analiziram slučaj gde sam poslao dokaze da je 1kbet veb lokacija delovala u lošoj nameri!
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Ažurirano od strane autora pre 10 meseci
Automatski prevedeno:
1
pre 10 meseci
Hello there. Jaro has written to you in this thread, please read his post above.
1
pre 10 meseci
Zdravo Jato, kako si?
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Automatski prevedeno:
pre 10 meseci
Thank you very much for the follow-up!
I imagine it must be complicated to rely on the translator all the time, but don't worry. Our Complaint Team is very dedicated, so I assure you that all details will be inspected. 🙏
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