Danas sam dobio sledeću poruku od 1xBet-a:
> „Molimo vas da imate u vidu da smo odlučili da prekinemo naš odnos sa vama i da zatvorimo vaš kladioničarski nalog u skladu sa Uslovima i odredbama kompanije. Nakon istrage, imamo razloga da verujemo da opklade na sportske događaje sa ovog kladioničarskog naloga niste postavili vi, što je direktno kršenje naših Uslova i odredbi. Molimo vas da ne pokušavate da kreirate nove naloge kod naše kompanije. S obzirom da su vaši postupci grubo kršenje pravila kompanije, ova odluka je konačna i neće biti predmet preispitivanja. Sva pitanja koja dobijemo od vas u vezi sa blokiranjem vašeg naloga naš tim za podršku će ignorisati. Možete zatražiti povraćaj sredstava koja ste uplatili na svoj račun. Ovaj zahtev će biti odobren."
Želim da se zahvalim Kazinoguruu na njihovom trudu da mi pomognu da delimično rešim problem. Međutim, i dalje imam ozbiljne nerešene probleme:
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1️⃣ Moji depoziti — 4 BTC + 12 ETH zamrznuti
8. maja sam uplatio 4 bitkoina + 12 eterijuma (vrednih 377.000 dolara u to vreme, što je ekvivalentno ~330.000.000.000 indijskih rupija).
Umesto glatkih operacija, 1xBet me je primorao na 100-dnevno putovanje verifikacije — zbog njihove greške, ne moje.
VIP sam kupac od 2017. godine pod svojim pravim imenom. Kada sam pokušao ponovo da se prijavim pre 4 meseca, uneo sam svoju imejl adresu i lozinku. Poslali su mi kod na broj (mogao sam da vidim svoj broj prikazan), ali nikada nisam dobio nikakav kod.
Nakon beskrajnog prepirki sa podrškom, sami su mi dali instrukcije da napravim novi nalog i obećali da će ga spojiti sa mojim starim. Pratio sam njihova uputstva i odjednom su se pojavili ovi problemi.
✅ Imam dokaze za svaki korak.
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2️⃣ Sredstva moraju biti vraćena
Uplatio sam 4 BTC + 12 ETH. Ako ne želite da mi isplatite dobitke, to je vaša odluka — ali barem vratite moje depozite.
Tokom ova 4 meseca odlaganja KYC-a:
Cena Etereuma je porasla za 140%
Cena bitkoina porasla je za 40%
To znači da sam izgubio ogromnu vrednost samo zato što je 1xBet nepravedno odložio i zamrznuo moja sredstva.
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3️⃣ Greška sa ograničenjem povlačenja u IRR-u
Na veb-sajtu, ograničenje za povlačenje za IRR valutu je napisano kao 380.037.472.940 IRR — što je izuzetno visoko (i sasvim u redu).
Ali kada pokušam da podignem čak i delić ovog iznosa (čak i 100 puta manje), dobijam grešku:
„Prekoračena maksimalna granica."
Trenutno mogu da podignem samo 200 dolara po zahtevu, što znači da bih morao da podnesem desetine hiljada zahteva da bih izvadio svoj dug.
Ovo je očigledna tehnička greška koju treba odmah ispraviti.
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🚨 Završne reči
1xBet mi je nepravedno zamrznuo račun i moja sredstva.
Sami su stvorili ovaj haos, primorali me na beskrajne verifikacije, a sada se kriju iza Uslova i odredbi dok drže moju kriptovalutu kao taoca.
Sve što pitam:
👉 Vratite mi depozit od 4 BTC + 12 ETH.
👉 Ispravite grešku sa povlačenjem IRR-a.
👉 Prestanite da kažnjavate dugogodišnje VIP klijente zbog sopstvenih internih grešaka.
Today I received the following message from 1xBet:
> "Please be advised that we have decided to cease our relationship with you and to close your betting account pursuant to the company's Terms and Conditions. Following an investigation, we have reason to believe that bets on sporting events from this betting account were not placed by you, which is in direct violation of our Terms and Conditions. Please do not attempt to create new accounts with our company. Considering that your actions are in gross violation of the company's rules, this decision is final and will not be subject to review. Any queries received from you regarding the blocking of your account will be ignored by our support team. You can request a refund for funds you deposited into your account. This request will be approved."
I want to thank Casinoguru for their efforts in helping me resolve the matter partially. However, I am still left with serious unresolved problems:
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1️⃣ My Deposits — 4 BTC + 12 ETH Frozen
On 8th of May, I deposited 4 Bitcoins + 12 Ethereums (worth $377,000 at the time, equal to ~330,000,000,000 IRR).
Instead of smooth operations, 1xBet forced me into a 100-day verification journey — for their own mistake, not mine.
I have been a VIP customer since 2017 under my real name. When I tried to log back in 4 months ago, I entered my email & password. They sent a code to my number (I could see my number displayed), but I never received any code.
After endless back-and-forth with support, they themselves instructed me to create a new account and promised to merge it with my old one. I followed their instructions, and suddenly these problems appeared.
✅ I have evidence for every single step.
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2️⃣ Funds Must Be Returned
I deposited 4 BTC + 12 ETH. If you don’t want to pay out my winnings, that’s your decision — but at the very least, return my deposits.
During these 4 months of KYC delay:
Ethereum’s price increased by 140%
Bitcoin’s price increased by 40%
That means I have lost enormous value only because 1xBet delayed and froze my funds unjustly.
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3️⃣ Withdrawal Limit Bug in IRR
On the website, the withdrawal limit for IRR currency is written as 380,037,472,940 IRR — which is extremely high (and perfectly fine).
But when I try to withdraw even a fraction of this amount (even 100x less), I get an error:
"Maximum limit exceeded."
Right now I can only withdraw $200 per request, which means I would need to submit tens of thousands of requests to get my balance out.
This is a clear technical bug that needs fixing immediately.
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🚨 Final Words
1xBet froze my account and my funds unfairly.
They created this mess themselves, forced me through endless verification, and now hide behind Terms & Conditions while holding my crypto hostage.
All I ask:
👉 Return my 4 BTC + 12 ETH deposits.
👉 Fix the IRR withdrawal bug.
👉 Stop punishing long-term VIP customers for your own internal errors.
Automatski prevedeno:
