BC.GAME is scamming customers

Početnik

Australija

pre 1 godinu

OriginalPrevod

Things were ok to begin with but then it became obvious they were lagging my games and countering my bets and also glitching so that it would make me lose due to it being on auto mode. I have videos that I can’t seem to load here right now that show some strange stuff. These photos are only a few of what the total would be, somewhere in the 1000s or tens of thousands even, my bets were larger for a while from $1-$20 but these photos were only 30c-80c bets. So I could only imagine.

Their excuse would be ‘probably fair’ & prove otherwise. Or ‘clear cache’, which I do everytime now. My net speed and connection is fine and was fine the other week and then they seemed to of marked me. They are cheating. Also when I write to support they won’t reply until I get off but then I log back in and they say the same thing everytime. No response from me so chat closed. This is wrong people file file file file file

Radka

RickM79

Social Media & Community Specialist

RickM79

pre 1 godinu

OriginalPrevod

Hello there.

I think I understand your frustration, you are not the only person complaining about a similar issue. Check out this complaint.

Do you also see any similarities?

Just to be sure is this also a game developed directly by the casino, right? Meaning there is no licensed game provider we could turn to for logs, perhaps?

But I may have missed something important, still, this really complicated situation, and I hope there is some way to figure the issue out. 🤞🤞🤞

I'll wait for some updates.

RickM79

Početnik

Australija

pre 1 godinu

OriginalPrevod

Hello

Um wow no not entirely, they haven’t stolen like that complaint. Kind of just lagging the games for their computers to have that extra second to counter my bets in advance? And under paying the payouts.

The unfair loses would be in the 10s of thousands, I was betting larger when I picked up on it. I should of wrote at least $3000 but $500 was the lowest I supposed I could prove

Radka

RickM79

Social Media & Community Specialist

RickM79

pre 1 godinu

OriginalPrevod

Oh, ok.

So technically, more like a very persistent bug. Well, I'm almost sure no one will alter your game session in real time. That would be technically quite challenging in my opinion. Pardon my dumb question - what made you keep betting if the game was obviously lagging?

Furthermore "I was betting larger when I picked up on it." I would personally inform the casino support or chat immediately and stop playing.

It would be interesting to see in which direction the complaint will lead. Honestly, I'm done speculation, instead, I wish you a fair ending.

Sakriven

Post od grantbett22 Sakriveno od Daniel

Razlog: Uvredljiv jezik

RickM79

grantbett22

Početnik

Australija

grantbett22

pre 1 godinu

OriginalPrevod

It is acting very strange

Radka

RickM79

Social Media & Community Specialist

RickM79

pre 1 godinu

OriginalPrevod

I find it very interesting that your account was accessed from the same IPs as grantbett22 frequently in the past. Furthermore, based on your unjustified complaint through which you acted quite similar to banned user grantbett22, (offensive behavior and so on) we concluded this is not just a pure coincidence. Actually, we consider such steps as fraud attempts.

We also won't tolerate anyone who aims to create fabricated debates here on the forum to spread negative vibes.

I'm banning this account now.

BC.GAME is scamming customers

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