Zdravo, moje korisničko ime je missxxx. Nedavno sam osvojila nešto novca, koji sada, 3 nedelje kasnije, i dalje odbijaju da unovče. Objasnila sam im da imam mentalno zdravstveno stanje koje mi je dijagnostikovano.
Ovo je ono što je finansijski tim tražio od mene
jasne slike i novije slike vašeg pasoša. Imajte u vidu da zamućene ili stare slike ne mogu biti prihvaćene;
- jasne i odgovarajuće fotografije (u boji) prednje i zadnje strane kartice koja je korišćena za depozit (završava se na *6897), na kojima je prikazano ime vlasnika kartice (ako je primenljivo), datum isteka, prvih 6 cifara, poslednje 4 cifre kartice i banka koja je izdala karticu. Imajte u vidu da zamućene ili stare slike ne mogu biti prihvaćene;
Sve sam to poslao, a onda bi svaki put bio odbijen, jer su onda rekli da to moraju biti metapodaci. O čemu nisam imao pojma. A onda mi je agentkinja, kada su me pitali šta je to, rekla da li ličim na Gugl. Slao sam imejlove i imejlove i imejlove i tražio da razgovaram sa više rangiranim članom osoblja preko ćaskanja uživo, a rečeno mi je da nije. Molio sam za pomoć kako da se pravilno verifikujem. Stalno mi šalju imejlove govoreći da je previše mutno.
U toj izjavi iznad ne navodi se ništa o metapodacima. Korisnička podrška mi se zapravo smejala, odbijala je da mi pomogne nakon što sam molila i molila jer me nisu razumeli baš dobro zbog mog mentalnog zdravlja i nisu dobili nikakav odgovor. Ignorisali su me. I to je sada uticalo na moje mentalno zdravlje i učinilo da se osećam veoma depresivno, glupo i tupo i dovelo me je u depresivno manično stanje zbog nedostatka empatije ili ljubaznosti. Kako da podnesem formalnu žalbu, može li neko da mi pomogne?
Hi there my user name on there is missxxx I recently won some money, to which nw 3 weeks later they still are refusing to cash out. I explained to them I have mental health conditions which I have been diagnosed with.
This is what the financial team have requested from me
clear images and recent images of your Passport. Please note that blurry images or old images cannot be accepted;
- clear and eligible photos (in colour) of the front and back of the card used to deposit (ending in *6897), showing the name of the card holder (if applicable), the expiry date, the first 6 digits, last 4 digits of the card and the issuing bank. Please note that blurry images or old images cannot be accepted;
I sent that all in, to then every time being rejected, as they then say it has to be metadata. Which I had no clue. And then was told by an agent when asked what it was her response was do I look like Google I have emailed and emailed and emailed and asked to speak to a higher ranking member of staff on live chat and was told no. I've begged for help in helping me how to verify myself correctly. They keep emailing me saying it's to blurry.
In that statement above it does not state anything bout metadata. The customer support have actually laughed at me refuse to help me after begging and begging due to not understanding as good due to my mental health and have had no response. Been ignored. And has affected my mental health now and ha made me feel so very depressed and stupid and thick and has sent me into a depressive manic state due to lack of empathy or kindness. How do I make. Formal complaint can anyone please help
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