Zdravo svima. Imam žalbu na betflip u koju mi je teško povjerovati čak i nakon što sam je doživio.
Tražio sam bitcoin sportsku knjigu jer nisam htio da moj btc bude konvertiran u dolare. U svojoj potrazi pronašao sam nekoliko pristojnih recenzija na betflip, pa sam odlučio probati. Položio sam 0,2 btc 29.11. Automatski sam dobio 110% bonusa i moj saldo je pokazao 0,42 btc. Imajte na umu da nisam PRIHVATIO nijedan bonus i nikada mi nije data ni mogućnost da ga prihvatim ili odbijem. Obično se ne zamaram bonusima za depozite nakon nekih horor priča koje sam vidio na mreži, ali ovdje mi nisu dali izbora.
Igrao sam oko mjesec dana, a kad god sam računao svoj bilans, jednostavno sam oduzimao 0,22 bonusa, jer sam smatrao da nema šanse da se sretnem s prelaskom, a oni bi jednostavno uklonili 0,22 čim je bonus period završio. Do 27. decembra na svom računu sam imao 0,6495, uklanjanjem bonusa 0,4295. (Imam snimke ekrana svega što mogu pružiti ako je potrebno) Ujutro 27. decembra prijavljujem se na svoj račun i vidim 0,0973 btc. Provjerim povijest svog računa i došlo je do povlačenja za 0,5522 btc. Odmah sam krenuo u chat uživo jer sam pretpostavio da mi je netko hakirao račun. Rekli su mi da sam dobio e-mail o ovome pa sam provjerio i dobio sljedeće:
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Naš tim za sportske prevare provjerio je vašu historiju sportskih karata. Otkrili su da ste prekršili pravila o bonusima. Na vašem prvom depozitu imate aktivni bonus od 111% (0,2BTC). Detaljno, napravili ste desetine oklada na manje od 3 pozicije u listiću i pobijedili. Ukupni neto dobici (12524,63Euro protuvrijednosti 0,5522BTC) prikupljeni ovim ulaznicama se gube. Sve oklade načinjene kršenjem pravila ne računaju se u ulog.
Molimo razmotrite pravila bonusa (najmanje 3 pozicije u tiketu, minimalno nepar 1,3 za svaku poziciju, minimalno ukupan kvota 2,5 karte.) U svojoj budućoj igri. Zadržavamo pravo strožeg postupanja u slučaju ponovljenog kršenja.
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Dakle, u osnovi kažu da kad god imate bonus (na koji vas prisiljavaju) možete se kladiti samo u 3 timska parlamenta?!? Ovo je jedna od najsmješnijih stvari za koje sam ikad čuo. Pokušavam razumjeti njihovu matematiku kako nekako imam pola novca od svog prvobitnog depozita, a na chatu uživo kažu mi da su poništili SAMO DOBITNE KARTE. Izgubljene karte stoje. Na sve što kažem u osnovi dobivam isti generički odgovor: "To je u pravilima." Rečeno mi je i da svaki novi korisnik nema izbora nego da prihvati bonus i igra po ovim "pravilima".
Objavljujem ovo kako bih upozorio sve da nikada ne diraju ovu stranicu. Može li mi neko iz casinoguru-a pomoći da ovo riješim s njima? Hvala unaprijed.
Hi everyone. I have a complaint against betflip that is hard for me to believe even after experiencing it.
I was looking for a bitcoin Sportsbook because I didn’t want my btc converted to dollars. On my search I found a couple decent reviews on betflip so decided to give them a try. I deposited 0.2 btc on 11/29. I was automatically given a 110% bonus and my balance showed 0.42 btc. Keep in mind I did not ACCEPT any bonus and was never even given the option to accept or decline it. I tend not to bother with deposit bonus’s after some horror stories I’ve seen online but I wasn’t given a choice here.
I played for around a month, and whenever I accounted for my balance I simply subtracted the 0.22 bonus as I figured there was no way I’d meet the rollover and they would simply remove the 0.22 once the bonus period was over. By 12/27 I had 0.6495 in my account, 0.4295 by removing the bonus. (I have screenshots of everything I can provide if needed) On the morning of 12/27 I log into my account and I see 0.0973 btc. I check my account history and there was a withdraw for 0.5522 btc. I immediately went on live chat as I assumed someone hacked into my account. They told me I received an email about this so I checked and got the following:
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Our sport fraud team have checked your sport tickets history. They have detected that you have violated bonus rules. You have an active 111% bonus on your first deposit(0.2BTC). In detail, you have made dozens of bets on less than 3 positions in ticket and won. Total net wins(12524.63Euro equivalent 0.5522BTC) accumulated by these tickets are forfeited. All bets made by violating of rules are not counted in wager requirement.
Please consider bonus rules(minimum 3 positions in ticket, minimum odd 1.3 for each position, minimum total odd 2.5 of ticket.) in your future play. We reserve a right to act more strictly in case of repeated violation.
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So essentially they are saying whenever you have a bonus (which they FORCE you into taking) you are only allowed to bet 3 team parlays?!? This is one of the most ridiculous things I’ve ever heard of. I try to understand their math of how I somehow have half the money of my original deposit, and I’m told on live chat they voided ONLY THE WINNING TICKETS. The losing tickets stand. To everything I say I basically get the same generic answer: "It’s in the rules." I was also told every new user has no choice but to accept the bonus and play by these "rules."
I am posting this to warn everyone to never touch this site. Can someone from casinoguru help me work this out with them? Thanks in advance.
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