reg. kazino FatFruit
Imao sam stanje od 3700 dolara, a onda, na moje iznenađenje, moj račun je suspendovan, stanje je bilo 140 dolara.
primljeni imejl-
Želimo da vas obavestimo da smo utvrdili da je vaš depozit izvršen sa računa na ime kompanije.
Prema našim Uslovima i odredbama, depoziti su dozvoljeni samo korišćenjem ličnih načina plaćanja u vaše ime. Stoga, poslednji depozit mora biti vraćen, a svi povezani dobici poništeni. Nije dozvoljeno koristiti poslovne ili korporativne račune za depozite.
Dakle..1- banka je navela bankovni račun kao-
biznis jedan plus. ali je registrovan na moje lično ime i koristi se za svakodnevne kupovine i nema imena kompanije vezanog za račun kako su tvrdili, to je jasno navedeno na izvodu iz banke.
Spomenula sam ovo u ćaskanju uživo, a ona je onda rekla-
„Business One Plus je za preduzeća i kompanije. Nije dozvoljeno koristiti poslovne ili kompanijske račune za depozite."
Pitao sam gde je ovo navedeno u uslovima i odredbama jer sam mogao da vidim samo dole navedene uslove i odredbe, ali ona nije htela da odgovori na pitanje i samo me je stalno odbacivala i slala imejlove podršci, što sam i uradio, a još uvek nisam dobio odgovor.
11.2 Korišćenje plaćanja trećih lica je zabranjeno. Smete uplaćivati sredstva samo sa bankovnog računa, bankovnih kartica, elektronskih novčanika ili drugih načina plaćanja koji su registrovani na vaše ime. Ako tokom bezbednosnih provera utvrdimo da ste prekršili ovaj uslov, vaši dobici će biti konfiskovani, a originalni depozit će biti vraćen vlasniku platnog računa. Kompanija nije odgovorna za izgubljena sredstva uplaćena sa računa trećih lica.
Takođe sam zabrinut zbog podnošenja zvanične žalbe kod Casino GURU zbog sledećeg,
16.3 Kazino je dužan da prihvati žalbu koju je podneo samo vlasnik naloga. Zabranjeno je i stoga ne možete dodeliti, preneti, predati ili prodati svoju žalbu trećoj strani.
16.4 Kazino će odbaciti žalbu ako se stvar prepusti na rešavanje trećoj strani, a ne originalnom vlasniku naloga.
Uslovi i odredbe
Sve ovo nije tačno i iznete su potpuno lažne tvrdnje.
Sva moja dokumentacija, dokazi i uslovi korišćenja jasno dokazuju da nisam prekršio njihove uslove i očigledno je da je ovo namerni čin kazina zbog mog dobitnog stanja.
Uplaćivao sam i podizao male iznose u poslednje 2 godine bez ikakvih problema.
Nisam veliki kockar i moj dobitak od 3700 dolara je velika suma za mene koja bi mi mnogo pomogla u nekim oblastima kod kuće, ali ovi lopovi su tome stali na put.
MOLIM VAS, POMOŽITE
BIO SAM PREVARANI
Stiven
reg FatFruit casino
i Had balance of $3700 then to my shock, my account got suspended, balance $140.
recieved email-
We would like to inform you that we have identified your deposit was made from an account in the name of a company.
According to our Terms and Conditions, deposits are only permitted using personal payment methods in your own name. Therefore, the last deposit must be refunded and any associated winnings have been voided. It is not allowed to use business or company accounts for deposits.
So..1- the bank account is named by the bank as-
business one plus. but it is registered under my personal name and used for every day purchases and there is no name of a company attached to the account as they claimed, this is clearly stated on bank statement.
I mentioned this to live chat and she then said-
"Business One Plus is for businesses and companies. It is not allowed to use business or company accounts for deposits"
I asked where this is stated in t&c as i could only see the below T&C, but she wouldnt answer the question and just kept dismissing me and to email support, which ive done with no reply as yet.
11.2 Using third party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
Im also concerned about making an oficial complaint with Casino GURU because of the following below,
16.3 Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party.
16.4 Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
T&C
this whole thingis not right and totaly false claims made.
all my docs evidence and the t&c clearly prove that i havnt violated there terms and obviously this is a deliberate act from the casino due to my winning balance.
ive deposited and made small withdraws over last 2 years with no issue
im not a big gambler and my winnings of $3700 is a big amount for me which would of greatly helped out in a few areas at home, but these thieves put a stop to that
PLEASE HELP
IVE BEEN SCAMED
Steven
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