Hej ljudi, treba mi vaš doprinos ovde, nedavno sam zatvorio svoju žalbu i neke stvari se ovde čine malo nepravednim (Treba mi savet od vas ako mislite da je i to nepravedno)
Ranije sam rekao BK8 o svojoj zavisnosti od kockanja, međutim, nemam kompletan snimak ekrana zahteva pošto sam podneo ovaj zahtev putem ćaskanja uživo, rekao sam im o svojoj zavisnosti od kockanja (nije na snimku ekrana) Međutim , imam njihov snimak ekrana na kojem se navodi da priznaju moju zavisnost od kockanja, međutim, oni su nastavili da tvrde da je to standardni odgovor i da nisu znali za moju zavisnost od kockanja. Nemam kontekst da li je menadžer za žalbe pregledao CELU transkript ćaskanja koji je dostavio kazino (ako postoji) i ako je zatvoren samo na osnovu izjave kazina „Oh, nisam znao, to je bio standardni odgovor, pregledao sam ceo razgovor i nije bilo navedenih problema sa kockanjem' meni se čini prilično nepravednim i vrlo jednostranim ako sam pružio dokaze i ono što je kazino pružio su samo tvrdnje.
Treba mi nešto od vas, momci, ako ovo zaista nije fer prema meni, nekoliko puta sam pokušao da pošaljem e-poštu guruu kazina (nije bilo odgovora) i pokušao sam da ponovo otvorim slučaj (nije bilo odgovora) Mogu li još nešto da probam? Kazino odbija da mi pruži bilo kakav transkript ćaskanja.
U prilogu su oni koji priznaju moju zavisnost od kockanja. 
Hey guys, need your input here, I recently got my complaint closed and some things seem a little unfair here (Need advice from you guys if you guys think that it is unfair as well)
I have told BK8 about my gambling addiction before, however, I do not have the full screenshot of the request since I've made this request through Live Chat, I've told them about my gambling addiction (Was not in the screenshot) However, I have a screenshot of them stating that they acknowledge my gambling addiction, however, they have gone on to argue that it is a standard reply and they did not know about my gambling addiction. I have no context if the complaint manager has reviewed the FULL chat transcript provided by the casino (If any) and if it was closed just based on the casino's declaration of 'Oh I didn't know, it was a standard reply, I reviewed the full chat and there were no gambling issues stated' seems pretty unfair to me and very 1 sided if I have provided the evidence and what the casino provided were just claims.
Need some input from you guys if this is indeed unfair to me, I've tried to email a few times to casino guru (There were no replies), and I've tried to re-open the case (There were no replies) Anything else I can try? The casino refuses to provide any chat transcript to me.
Attached is them acknowledging my gambling addiction.
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