Struggling to withdrawl

I won some money on a casino site and they made it so hard for me to make a withdrawl. It's taken a week for them to accept all my documents, Now their telling me I have to wait another 10 day for them to verify them. I have a gut feeling I'm not going to see a cent. Is this normal for online casinos

Could you be more specific, please, at which casino is this happening?🤔

We usually give casinos 14 full days to complete the payment, especially when it comes to the first withdrawal, and they need to go through the verification process as well.

I hope it won't take long, and you will be able to get your money. Keep us informed about the process, please. We'll be ready to step in if needed.

The site is called golden pokies. I had to send my documents at least 4 times as they kept saying they didn't receive them. So I won big and I've just got a bad feeling they will not pay. I followed all their rules

Golden Pokies operates without an official license, as you can see. And I'm sorry to tell you that its safety index doesn't look very good either.🤷‍♀️

Anyway, if you feel that we could be of any help, please let us know. Our complaint team will surely look into this deeper.