Moja žalba o kojoj želim da razgovaram tiče se Chacha.bet, koji je ranije poslovao pod imenom Lala.bet, u vezi sa neisplaćenim povraćajem novca koji je više puta obećan, ali nikada nije isplaćen.
Dana 18. septembra 2024. godine, eksplicitno sam obavešten da ću dobiti preostali deo povraćaja novca. Uprkos ovom uveravanju, sredstva još uvek nisu prebačena.
Ovaj povraćaj novca je prvobitno obećan pre više od 1,5 godine, i od tada kazino kontinuirano odlaže plaćanje, pružajući kontradiktorna i obmanjujuća objašnjenja.
Tokom ovog perioda, Chacha.bet je: Više puta propuštao obećanu isplatu. Tvrdio je da su kašnjenja uzrokovana „tehničkim problemima sa njihovim provajderom plaćanja". Nije pružio nikakve dokaze ili reference transakcija. Nedavno me je obavestio da moram da čekam još šest meseci na takozvanu „istragu", iako je stvar navodno već rešena. Ovaj obrazac snažno ukazuje na namerno odugovlačenje, a ne na legitimnu istragu.
Štaviše, Chacha.bet negira bilo kakvu vezu sa Booms.bet (koji mi takođe duguje), što je očigledno netačno. Imam dokumentovane dokaze koji pokazuju da su ovi kazina povezani. Na primer, dobio sam imejl koji je slučajno poslao Booms.bet, ali je potpisan sa „Srdačan pozdrav, Lala.bet". Ovo direktno protivreči njihovim izjavama i predstavlja očigledno pogrešno predstavljanje.
Pored toga, duboko sam zabrinut zbog njihovog ponašanja na Telegramu. Njihov takozvani menadžer zajednice deluje kao nalog „soma", koji koristi lažne fotografije modela umesto pravog predstavnika. Komunikacija ove osobe se fokusira na vršenje pritiska na igrače da nastave da uplaćuju novac umesto da pruža istinsku podršku ili rešava probleme. Verujem da je ovo ponašanje obmanjujuće i namerno osmišljeno da eksploatiše igrače, a ne da im pomogne.
My complaint I want to discuss is about Chacha.bet, previously operating under the names Lala.bet, regarding an unpaid refund of that has been repeatedly promised but never paid.
On 18 September 2024, I was explicitly informed that I would receive remainder of my refund. Despite this assurance, the funds have still not been transferred.
This refund was originally promised over 1.5 years ago, and since then the casino has continuously delayed payment while providing conflicting and misleading explanations.
Throughout this period, Chacha.bet has: Repeatedly missed promised payment. Claimed delays were caused by "technical problems with their payment provider". Provided no proof or transaction references. Recently informed me that I must wait another six months for a so-called "investigation," despite the matter allegedly already being resolved. This pattern strongly suggests deliberate stalling rather than a legitimate investigation.
Furthermore, Chacha.bet denies any relationship with Booms.bet(who owes me aswell), which is demonstrably false. I have documented proof showing these casinos are connected. For example, I received an email that was accidentally sent by Booms.bet but signed "Kind regards, Lala.bet". This directly contradicts their statements and constitutes clear misrepresentation.
In addition, I am deeply concerned about their conduct on Telegram. Their so-called community manager appears to be a catfish account, using fake photographs of a model rather than a real representative. This individual’s communication focuses on pressuring players to continue depositing money instead of providing genuine support or resolving issues. I believe this behavior is deceptive and intentionally designed to exploit players rather than assist them.
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