Osvojio 70tsk u Casino epic-u, poslao dokumentaciju na verifikaciju jer 3 najnovije plate i izjavu koju su tražili je prošlo 6 dana a račun je još uvijek blokiran za isplate, nije čudno sa mojim novcem jer imam prilično dobra primanja. Da li je to uobičajena pojava među kockarnicama da čuvaju novac? Prokleto frustrirajuće! Koliko dugo treba čekati prije nego što se prijavite ARN-u i inspekciji za igre na sreću?
Hello, I can understand your frustration.
It is vital to pass KYC verification in order to get your winnings. Have you already passed this verification, please? It's normal, that due to verification the account gets blocked so I'd assume this is the reason here. When a player won big, sometimes the casino consults with the game provider to make sure the win was legit.
To your question: When a complaint is submitted, we allow casinos 14 full days to verify the account and process payment, I think it's a reasonable period.
Hvala na odgovoru.
Odgovorili su ovako
„Hvala vam što ste dostavili dokumente koje smo tražili.
Zamolio sam nadležno odjeljenje da vas kontaktira direktno putem e-pošte čim obradi i odobre vaša dokumenta. "
Samo pomislite da to traje jako dugo (1 sedmica), ali shvatili ste da to nije neuobičajeno pa je vjerovatno samo čekati.
Hello,
Sadly, as far as I can tell and with accordance to let's say general experiences shared through the whole forum, it not so unusual - yes.
But there are casinos which can finish the KYC in a few days. In these days, I would call that unusual.
Anyway, in case you struggle or need some help, come back here and ask any question 🙂.
Also let us know when you get your winnings, hope it all be smooth.
Hvala na odgovoru!
Vratit ću se čim čujem nešto od njih.
Kako je prošlo? Da li ste dobili svoj novac nazad?
Mislim da je tako pogrešno čak i blokirati povlačenja ako dobijete/kratka porudžbina. Sada su mi uradili istu stvar. Ne mogu ni svoj novac da podignem. Zaista ružno. Zapamtite da ne bi trebalo da date takve privatne podatke o sebi. Pogotovo sa novim zakonima sada. Postojala su stroža pravila za kompanije. Ili da tražim izjavu? Apsolutno apsurdno
Hello,
Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂
Sadly, the player did not subitted complaint, I fear that withou a reply, we can only guess about the payout.
I would also say that that to pass the KYC one should provide sort of personal informations, otherwise the verification will not be completed. Can you elaborate about the laws you mentioned, please?
I would also like to know what seems to be the problem with your withdrawal, care to exlplain further?
Apsolutno je ludo što plaćate novac u ovom kazinu i slučajno dobijete. Tada vam je onemogućeno povlačenje profita. Prevara najvišeg reda. Da li je uopšte legalno. Niko u ovoj zemlji nije u obavezi da svoju izjavu preda kockarskoj kompaniji na Malti. Jedva čekam da dobijem svoj novac.
Hello, can you please provide more details about your issue please? Let me ask you a few questions first. Was your account fully verified and when did you try to request the withdrawal please? Thank you
Blokiran sam zbog povlačenja profita od cca. 2.000 SEK iako sam se prijavio sa bankovnim ID-om. Ranije ste mogli da povlačite bez problema. Osim toga, niko nema pravo da pretura po mojim deklaracijama ili bankovnim računima, šta god da mislite. Uradio sam sve kako treba i nadam se da ćete i vi učiniti = da me deblokirate kako bih mogao da podignem svoj novac, barem ono što sam položio.
I guess that you fall into the idea that we are the casinos employee - we are not. 🙂 This is an independent forum, so no demands will work here, I'm afraid.
Can you at lest tell us whether the casino explaint the reason why you can't access your account?
Since when you have this issue, please? Are you still in touch with the casino?
Let us know.
Zdravo! Moj nalog je blokiran i ne mogu da vršim povlačenja. Šta da radiš možeš li pomoći???
Hello,
any idea why the account got blocked?
I would advise asking the casino via email. Don't forget to check email spam, bin, trash folders, or promotion section.
Let us know what you learn. We will try to figure something out.
My account have also suddenly been flagged as " not active " when i have signed in with ID and make deposits of around 300 euro.
Then won quite a bit, could not see because your site is extremely missleading.
There is no place to check your saldo, profile, settings or anything similar.
I have not even been able to find the withdrawal function??
Zdravo, moj nalog nije aktivan, zašto je povlačenje blokirano
Zdravo, moje povlačenje je blokirano. Ne mogu da podignem novac...možete li mi pomoći..hvala
Hello.
I'm sorry, but you should contact the casino first. This is an independent forum, you know?
Ask the casino what seems to be wrong with your withdrawal or account, and inform us back here.
If you struggle to get in touch with the support, come back here too.
Do you agree?
Kako možeš da tražiš pravo da uzmeš moj novac, pre nego što si mogao da podigneš novac bez problema, da li misliš da bi ranije trebalo da ugasi posao, nisi bio dobra igra više. Tada neće moći da vas kontaktiraju.
Please understand we are not the casino's employees here; as I said, this is an independent forum. I'm not familiar with your situation; frankly, I only rely on the updates you provide here.
Do you understand me, please?
Zašto nikad ne odgovoriš kad ti neko piše, verovatno sam pisao 20 puta, bez odgovora, isplati mi novac pa ćeš se otarasiti mojih mejlova. Vi ste jedina kompanija za kockanje koja traži informacije o privatnim prihodima, prevarantska kompanija koja jeste
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