ForumDiskusija o prigovorimaCasino Moons, beskrajna povlačenja

Casino Moons, beskrajna povlačenja

pre 4 godina od disturbed
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6041 pregleda 8 odgovora |
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pre 4 godina

Yo

Hello

I requested withdrawal last Monday

Today I have it again in balance, why?


Casino

Hello, your withdraw request has been cancelled because of the missing voucher for Credit Card ending in 2335


Yo

I have the card verified


Casino

you need to provide the required voucher for that card


Yo

voucher? what proof

Proof of transaction?

It is a digital transaction, what proof do I have?


Casino

I will send you now the document to the required vouicher

https://www.casinomoons.com/assets/themes/rch/web/i18n/en/docs/CCvoucher.pdf


Yo

Spanish??

And what should I do with this?


Casino

You need to print it out, fill it in for the card 2335, and send it via

email to security@casinomoons.com


Yo

I must do this every time I make a deposit


Casino

No it's requested on this withdrawal only


Yo

When I request a withdrawal again, they will ask me for more

Do I have to make a deposit again to withdraw?

Is this casino in a third world country?


Casino

Dwayne has disconnected.


Yo

Dwayne??


Casino

Please you need to send the missing voucher for Bank card ending in 2335

then make a new withdraw request please

https://www.casinomoons.com/assets/themes/cmn/web/i18n/en/docs/CCvoucher.pdf

here is the voucher form


Yo

Ok,

Greetings from Spain


Casino

Please contact us in case you need anything. We are here 24/7 to assist you.

file

Ažurirano od strane autora pre 4 godina
disturbed
pre 4 godina

They told you what to do:

"You need to print it out, fill it in for the card 2335, and send it via

email to security@casinomoons.com"


They also said that you won't need to do it for future withdrawals and you replied:

"When I request a withdrawal again, they will ask me for more

Do I have to make a deposit again to withdraw?

Is this casino in a third world country?"


So what's the problem? You obviously need to fill the document in order to get the money.

pre 4 godina

Prilažem snimak zaslona, na kojem su mi dali ovjerenu karticu, zašto me pitaju za nešto što već imaju?

Nesumnjivo ću pokušati ponovo


Automatski prevedeno:
disturbed
pre 4 godina

So you've already sent them the screenshot of the printed voucher?

pre 4 godina

Da, poslao sam im dokument koji su zatražili putem e-maila, odgovorili su da je sve tačno, ponovo sam zatražio povlačenje

U BlackDiamondu, koji je, čini se, iz iste skupine, pitao sam kroz chat, trebaju li još dokumenti. Odgovorili su da je sve tačno, da mogu zatražiti povlačenje ...... za tjedan dana kladim se da će me tražiti isti dokument.

Automatski prevedeno:
disturbed
pre 4 godina

So when they asked you for the same document again, can't you just find the email in "Sent" emails folder and resend it again?


What I'm trying to explain is the fact that it's always better to cooperate and do what they ask for and get your winnings. When you finally get the money, you can decide whether you like their approach or not. If you don't like it, you can take your money and find another casino.

Ažurirano od strane autora pre 4 godina
pre 4 godina

I have been waiting since May 28 for my winnings. I sent everything they asked for and now they do not respond to me. I am so fed up.

pre 2 godina

Dobar dan, nažalost po drugi put mi oni iz moons kazina kradu novac Ovaj put sam 100% u pravu, igrao sam u srijedu 3. avgusta i četvrtak 4. avgusta sa gotovinom nazad (42 eura) uspio sam nakon 3 -4 dana da osvojim 1200 evra i tražio sam povlačenje, dugo smo išli i posle 10-+2 dana su mi rekli da sam imao pogrešan zahtev jer sam stavio bitkoine i moram da promenim podatke promenio sam svoj neteller račun i bio u pisto sa 1200 eura, nakon što je izašla ponuda fs-a i opet sam pobijedio i konsultativni chat su mi rekli da mogu imati 200 eura s obzirom na moj nivo, postavio sam još jedan zahtjev za 200, onda su mi danas rekli da su plati mi samo 200 jer ja dobijam dolazi od fs, .a i prevara jer je pobjeda bila druga a prva je bila keš nazad, možeš mi pomoći stvarno sam očajan, hvala

Automatski prevedeno:
blazagatic
pre 2 godina

Hello,

I can see that you've submitted a complaint already. I guess that we would need to learn more about the bonus terms in order to sort things out. In general, sometimes the bonus ends with successful withdrawal rather than the conditions like wagering. Anyway from what learned from your complaint those free spins that caused trouble were offered to you after you submitted several withdrawal attempts.

Well, I think we would need more details from the casino about how the bonus funds are handled in this case.

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