Dobit od 800.000 dolara na MineBit-u poništen zbog lažnih optužbi usled ograničenja nadležnosti

I just want to know why my complaint against MineBit.com was rejected.

Firstly, I already had a $4.4K USD Withdrawal Successfully processed on the site, where they assured me that my account has made no violations and I am good to withdraw my $4.4K USD. However, literally just 5 mins later, I hit max win on a Slot and won $250K USD. I tried to make a withdrawal but was rejected. They told me that they think the winnings are not legitimate and had to contact the game provider to authenticate my bets first before I am allowed to withdraw. So while waiting, I was also asked to complete my KYC which I did. I also continued playing until I reached $800K USD in my wallet balance, and that is where they suddenly blocked my account.

The next day, the game provider got back to MineBit and confirmed that all my bets and winnings are all legitimate.

However, I will still need to wait for their Compliance Team to review my account.

After they finished their review, they sent me this email to tell me that my account will be closed and my winnings will all be voided.

"Following a recent verification of your personal data, we identified that you currently reside in Singapore. Under the Gambling Control Act 2022 (Singapore), it is unlawful for:

Individuals in Singapore to engage in remote gambling with any provider that is not licensed by the Gambling Regulatory Authority of Singapore (GRA); and

Unlicensed operators (such as foreign online casinos) to offer gambling services to persons in Singapore.

This means that, even if you wish to continue playing with us, doing so would place you personally at risk of breaching Singaporean law. Under the Act, individuals can face significant penalties, including fines or other enforcement actions, for gambling with unlicensed providers. At the same time, MineBit, as an operator, is prohibited from knowingly providing access to customers in Singapore.

To comply with these laws and our Terms & Conditions, we must therefore take the following steps:

• Your account has been placed on hold and will be permanently closed.

• Any bonuses and winnings linked to gameplay are void under our Terms & Conditions.

• Your net deposits (your own funds, excluding bonuses and winnings) will be returned to your original payment method, subject to the completion of final KYC/AML checks."

I am from Singapore so I am aware that it is illegal to online gamble here. However, the creation of my account and all my gameplay was made in Malaysia. So why am I obligated to follow Singapore Law when I am physically in Malaysia? They also stated in their email that if I have any proof that gameplay occurred outside of Singapore, I should send it to them. Which I did by sending them a copy of my Passport as well as the Passport Entry Stamp to Malaysia on 22nd August 2025. In fact, I have been in Malaysia the entire time since then.

However, it seems to me that they are just delaying this whole process hoping that I will just give up. 4 days later, the reply they gave after I provided the evidence is:

"Thank you for your request.

We have already sent you a detailed response to your question. You can read our project rules at the following link:

MineBit Terms and Conditions

Best regards,

MineBit Compliance Team"

Clearly they ignored my evidence that I sent, which it was they themselves who requested for it.

So clearly I did not violate any terms and conditions but for some reason, Casino Guru still rejected my Complaint.

I just want to clarify that I did not use any type of Bonus.

I simply deposited, placed my bets, tried to withdraw and that is it. Nothing else. I played normally but yet, even though my first withdrawal of $4.4K had 0 issues at all and they told me themselves that my account has no violations, it ended up like this when I won $800K USD.

Please Seek Justice for me.

Hello,

I'm really sorry to say this because we have quite a tolerance for many strategic play styles; however, delayed rounds are truly something that is against fair play. That's actually the one and only reason why your complaint was rejected twice.

The winnings were most liekly legitimate but the way you acquired those was not.

Trying to submit another complaint without mentioning the delayed rounds won't help you, I'm afraid.

May I know what is wrong with delayed rounds? By the way, their issue wasn't even because of that, they said it was because of my jurisdiction restriction.

I do not understand why delayed rounds would be a problem. It is only for my own entertainment to play out all the Slots at the end, I did not use any bonus money or whatsoever, it was all made from my own deposit.

I feel like you are misunderstanding what I was trying to convey. Let me be clear, I did not take part in any of MineBit's promotions (Welcome Bonus, Deposit Bonus ETC). I only played with what I deposited nothing else.

I meant saving bonuses as in you see how some streamers will do a bonus hunt? They will spin and play the game as per usual but once they got in a bonus, they will move on to the next slot. How is that not fair play? How do i get a advantage from doing that? I really don't know why it is being rejected

I was responding to the matters related to the Casino Guru, not the casino.

I understand what you mean, and I also get why it feels harmless from your point of view. However, from our perspective of fair play, delayed rounds are not an acceptable practice. Let me explain why:

1) Games are meant to be played in sequence – When a bonus round is triggered, providers and casinos expect it to be played immediately. Saving it for later changes the natural flow and conditions of the game.

2) It can create an unfair advantage – Even if it doesn’t feel like an advantage to you, "banking" bonus rounds allows players to carry potential value outside of the intended game session. This can be misused (for example, playing bonuses at a safer moment or with a different balance situation).

3) What you see from streamers is not the same – Streamers often play under special conditions, sometimes even with demo balances or casino support. Regular real-money play follows stricter rules, and those rules don’t allow delayed rounds.

4) Transparency and trust – Allowing players to store unfinished rounds would open the door to disputes and loopholes. That’s why both casinos and we at Casino Guru consider it against fair play.

So the point isn’t that you tried to cheat, but that this way of playing simply doesn’t fit within the rules designed to keep the game fair and transparent for everyone. Casual player is not a streamer.

I believe this is what you are accusing me of committing:

"You should also be sure that you use any bonus spins or features that you may achieve before you finish the bonus wagering. It is unfair for players to try to delay rounds or save features for use with real money after the bonus has ended, and attempting to do so could result in your balance being confiscated."

Yes I totally agree with you, but I did not receive any type of bonus money from MineBit at all. Like I said, all my bets made were purely from my own deposit, nothing else.

This is exactly why I am so confused as to why it was rejected...

I'm aware of that: real money play—delayed bonus rounds. As I explained, we see that as a way to reduce the odds. "It can create an unfair advantage – Even if it doesn’t feel like an advantage to you, "banking" bonus rounds allows players to carry potential value outside of the intended game session. This can be misused"

The casino bonus is the most obvious problem, but not the only one, I'm afraid.

The result of the Bonus is already pre-determined so it is just me trying to view the results at a later timing.

I did some research and if it wasn't allowed, some game providers enforce immediate play policy but at all the games that I have played, they did not prohibit this.

I understand your point about the result being predetermined, but I’d like to clarify that the outcome is determined at the moment you hit the "spin" button, not before.

We have our own codex for handling players’ complaints, and under our guidelines, your case was rejected. I’m not able to change that decision.

If you wish to challenge or discuss this further, I’d suggest contacting the casino, the licensing authority, or the game provider directly.

I hope this clears things up without causing unnecessary confusion.

Yes actually, the bonus game already started before i exit the game. I always make the first spin before i exit.

Even the game provider also said that my bets were all legitimate. I don't see how you guys can still tell me that my bets were against the fair play guidelines when the game provider themselves authenticated my bets

I understand that you refer to what the provider told you, but please note that we follow our own Fair Play Codex when handling complaints. According to this codex, delayed rounds are not acceptable, regardless of whether the provider marks the bets as technically legitimate.

The provider’s confirmation does not change our internal guidelines or the outcome of your complaint. My colleagues have already made their decision based on these rules, and I am not in a position to alter it.

If you believe your case should be reconsidered outside of our process, your best course of action would be to continue the discussion directly with the casino, the licensing authority, or the game provider.

Hi Casino Guru,

Could you please help to clarify something?

In your response to my complaint, you referenced your Fair Play Codex, but just to confirm — you were not stating that my gameplay was unfair or illegitimate, correct?

Right now, MineBit is abusing your statement and using it to claim that I played unfairly — without providing any proof or evidence whatsoever. They are simply quoting your explanation out of context to justify their decision to void my winnings.

However, as I understand it, your Fair Play Codex only applies to your internal complaint-handling policy, and is not an official or universal guideline that casinos are required to follow.

It’s only because any complaint involving the saving of bonus rounds or features automatically falls outside your mediation scope, as it opens the door to potential disputes and loopholes — not because the gameplay itself was proven unfair, correct?

Essentially, you have this rule in your Codex simply for easier classification and management of complaint types, not as an indicator of actual unfair play, right?

Could you please confirm if my understanding is correct?

Thank you very much for your time and clarification.

Hello, and welcome back.

Sure, let me help out with that:

"However, as I understand it, your Fair Play Codex only applies to your internal complaint-handling policy and is not an official or universal guideline that casinos are required to follow."

This is true, but casinos are required to follow that if they aim to be recognized as fair on our website. So, it makes sense that the casino uses the verdict too, because it fits their opinion, I guess.

"Essentially, you have this rule in your Codex simply for easier classification and management of complaint types, not as an indicator of actual unfair play, right?"

Well, for us, it defines a fair approach from player to casino and back, as evidenced by its active use in explaining our stance to both players and casinos.

Basically, I still think you should try the regulator or game provider, if both are willing to talk about it, of course.

Have you tried?

The gameplay in question was entirely fair and legitimate. Every single spin was made using real money, without any bonuses, promotions, or external assistance. At no point did I exploit any technical glitch, loophole, or feature beyond what is normally available to all players.

The situation is comparable to how a player might act in a real-life casino, spinning different slot machines until triggering bonus rounds, then leaving them untouched to be played later. In such cases, the results of those bonuses are already locked in by the machine’s random number generator (RNG). Choosing to start those bonuses later does not influence the game’s mathematical fairness or alter the odds in any way.

The reason why Casino Guru decided to reject my complaint is only due to internal administrative interpretations based on your Codex, not because the gameplay itself breaches fairness, ethics, or mathematics am i right? From a technical and logical standpoint, the action does not harm the casino, other players, or the integrity of the games in any way.

However, Minebit is abusing this fact that I simply bonus save as a reason to say that it is unfair play, and the amount they decided to void is $800K USD so tell me, how is this fair?

They are licensed under Anjouan and I am sure you are also aware of how unresponsive they are to player complaints. I have tried to contact game providers as well but all no response.

Also the fact that I only have had 1 game session on their site so it is also impossible that I carry the potential value outside of the intended game session. Like I have mentioned, I did not claim any of their promotions or bonuses ever in my whole time I have played on Minebit, and I literally only played for less than a day on Minebit, all of it happened within 1 day so tell me how is it unfair at all?

You also mention that streamers are under strict rules etc, which I understand because they are playing with bonus money.

But I have only played with real cash, nothing else, never have i ever claimed any bonus, any rakeback or whatsoever. Moreover I only had 1 game session, 100% all gameplay made with my own deposit and winnings from slots.

And yet, they are voiding my $800K Winnings because you guys decided to reject my complaint based on your codex.

They are literally quoting a section in their terms:

Section 9: Applicability Restricted to Bonuses

Section 9 of the Terms and Conditions explicitly applies only to bonus funds, as stated under:

"9.1.1 Scope and Applicability

This Policy applies to all forms of bonuses, cashback offers, rakeback programs, deposit-based incentives, free spins, and other promotional rewards offered on the platform."

They are using that section and also the fact that you have rejected my complaint because you guys just in general reject any complaint that involved bonus saving in the game.

Never have I ever received or participated in any of their bonus program, all happened in 1 game session, all bets made with my deposits and winnings from my deposit. They closed my account before i even had the chance to claim anything. I have already provided you with a real life example so tell me, how is that fair at all

The reason why Minebit suddenly decided to use the fact that you guys rejected my complaint as another reason is because they know that their excuse of me being a resident of a restricted jurisdiction is not going to hold up.

Under Section 10 of MineBit's Terms and Conditions:

"10.3 If it becomes apparent to us that You are a resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled to immediately close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so."

And the balance of my account at the time of closure is $800K USD. So it seriously angers me that they are clearly scamming me my $800K USD and yet, their ratings on the site is still unchanged as if this did not happen at all.

Hello, I just responded to your previous question. I have nothing else to add, I'm afraid. Please consult your perspective with the game provider or the licensing authority if you have not tried already.