Goodwin Casino Closed? Or Just ignoring players?

Hey all,

Does anyone know if goodwin casino is closed?

I have 500 euro bitcoin withdrawal pending for almost two weeks. No emails are responded to, the casino is banned on twitter, whatsapp and numbers are both dead.

They are being promoted on this site and lots of affiliates though?

Maybe someone at casino guru could confirm if they are receiving their affiliate kick back and let me know?

Hello there,

sorry you have a problem there, however this casino is not promoted, it earned a questionable reputation:

https://casino.guru/GoodWin-Casino-review

It's good you submitted a complaint, we shall see what's the matter I hope.

I have submitted a complaint.

Its been 6 days or so since casinoguru have responded. I am still having major issues.

So you don't affiliate with all casinos you have on your databse?

No, we're not registered in the affiliate system of many casinos in our database. The general rule says that we don't want to earn money from casinos that we consider as bad.

On the other hand, you can surely find cases where we're registered in an affiliate system of a casino that doesn't have a good reputation according to our website. The reason is usually quite simple. The casino used to be decent, but became bad through the time (it's often due to unresolved complaints and black points they get due to it).

But I can assure everyone that whenever we find a new casino, do the initial review and realise that the casino is bad, we don't register in their affiliate system. It wouldn't even make sense since our aim is to warn players before playing in the bad casino and rather choose another one that is much better according to our reviews and experience.

Additionally, when a player registers in a bad casino through your affiliate link, it's more probable that the player is going to leave the casino soon (because the casino is bad). When you recommend a casino that is good, there's a higher chance that the player will be satisfied in the casino (despite losses) and will continue playing there.

Hello, danvale,

as you can see in your complaint, we are currently waiting for the casino to respond to our query, we just can't simply solve your issue without further communication, frankly.

The casino now has 4 days to get in touch and I suspect that we demanded proof to support or disprove the casino's statement.

It's a crucial part of the process.

The casino responded days ago.

I then responded in turn with screen grabs.

I can tell casino guru have missed this?

Hello,

please note:

"We would like to ask the GoodWin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’."

You need to have a massive rogue warning on this casino. NONE of their communication methods work. They are banned on numerous social media platforms. I have messaged their profile on telegram and that is ignoring me also.

I have 500 euros sat in the casino, they have all my personal documents (god knows what they are doing with them) and I am in a position where this is nothing I can do???

Hello,

we shall see if the casino address this complaint. I hope they'll do.

If they don't, there is their licensing authority as a last resort, I'm afraid.

Let's see how it develops, I'm just looking at your complaint. The casinos answered there once, which is a good start. Honestly, I really don't like the fact when you sent them the first email and then 5 days later, you sent another one threatening them with a Askgamblers case.

The casino isn't the best according to our review. They might be just slow and when they saw the other email from you, they might just thought - OK, you know what? We'll just let you wait even longer so you get pissed off even more. I'm not saying it's wrong to remind yourself. That's even what I suggest to players here on the forum, but you can do it in a more polite way.

The fact there're Twitter account is suspended doesn't mean anything. Social media accounts related to gambling get suspended on a daily basis and you don't even know why, because nobody contacts you regarding this in order to discuss it with you.

You're talking rubbish.

The casino has never engaged with me directly. I have sent NUMEROUS emails over the course of a month, messaged them on telegram (as has my friend) they do not respond. Their number is disconnected and there are hundreds of gambling profiles active on twitter as we speak and affiliates.

The site is non responsive to players. It would be more helpful if in the complaint or via email you could share with me the email you reached them on, as I am getting nothing back from them directly and they have my winnings and person documents.

Again I suggest you put a rogue warning on this casino as they are currently attempting theft and seem to not be fully functional. Possibly a russian shell simply stealing money as many other casinos based in russia were doing pre war.

I have had two people message this casino on telegram (only social media they claim works) over the past week and no one has been responded to? Proving it’s nothing to do with my emails to them. They are not responding to players, but they are taking deposits and documents…

Personally, I would wait for the casino's reply. Please wait a bit.

I’ve been waiting a month. They haven’t replied to me at all. They’ve responded to u on my complaint but you have not shared with me the method or address with which you managed to contact them via.

I suggest you can ask in your complaint because I'm not in touch with the casino.

As I can see, the timer reached zero so, we shall see the casino's nest response soon, hopefully.

The person handling the complaint closed it as unresolved and refused to share any contact info for the casino with me?? So casinoguru is just happy to allow this casino to commit theft???

Dear danvale,

with all respect, you willingly chose this casino we do not recommend. We try to help you but the casino doesn't care, we are not the ones you should treat this way. Don't you think?

Feel free to contact Viliam and the Curacao Gaming License as well:

"Dear danvale,

unfortunately, I can not provide you with our internal contacts.

I apologize, but since we haven’t received a further explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime."

You haven’t helped at all.

Your rep has had contact with the casino, they have blatantly ignored me. Your rep will not provide me with their contact details even tho they are aware I can’t get hold of them.

You are fully aware now the casino is taking deposits and not paying out and ignoring players, yet you are not putting any massive warnings on your site? Meaning players will sign up as they are on casino guru. ‘Questionable reputation’ is disregarded by most players as ALL casinos are questionable

I'm sorry, we are not allowed to share contacts, it's just that.

But we can try to get in touch on your behalf - as we did. I urge you to contact the licensing authority, now it's time.

I'd like to remind you kindly, that we voluntarily serve as a mediator we do not possess any legal rights to investigate thefts.

It would be wise to choose some of the recommended casinos next time. I do not want to sound harsh, but it would be better to keep the casino's reputation in mind.

We warn players we even explain how to play in a questionable casino if there is no way to play in a decent one.

We do care but can't help everybody. I hope you'll understand.

You’re not interested in listening to my feedback as a player. U just want to be right.

So many players sign up to casinos here due to them being on your site and don’t take the ‘questionable’ footnote seriously as all casinos are questionable. You have some casinos stated as ‘Good or Great’ they have terrible reputations and long long lists of fines. You openly now know this casinos has stolen from me and is ignoring players and you have no rogue warning?

Also don’t suggest the license authority as a viable avenue. You yourself know and have started (as have colleagues) they are useless and non responsive or unfair.

You are not voluntary either. You make your money through affiliation. So please don’t try and manipulate reality.