Iskustvo sa 1Win i upozorenje o lažnim bonusima

I had a very bad experience with 1win and I want to document it with evidence.

I deposited money, lost it, and then used free spins which gave me bonus funds. With those funds I played normally, made a significant profit (x640), and met the wagering requirement.

Upon completing the rollover, the system displayed a message indicating that the money would be credited to my balance within a few minutes. This never happened.

When contacting support:

First they said there was no activity in the game

Then they said that there were recorded profits.

After I was playing in demo mode

Finally, the bonus was not activated because I had $0.03 in the account

There was never any warning that a minimum balance like $0.03 would completely invalidate the bonus. Even so, the system allowed me to play, meet the conditions, and showed that the money would be credited.

This appears to be a serious design flaw or a practice to avoid payments.

I've attached screenshots of the entire conversation and the system.

Has anyone else had similar experiences with 1win?

My screenshots are still there, but it won't let me upload any more.

Tuve una experiencia muy mala con 1win y quiero dejar constancia con pruebas.

Deposité dinero, lo perdí y luego utilicé free spins que me dieron saldo de bono. Con ese saldo jugué normalmente, obtuve una ganancia importante (x640) y cumplí el requisito de apuesta.

Al completar el rollover, el sistema mostró un mensaje indicando que el dinero se acreditaría en mi balance en unos minutos. Esto nunca ocurrió.

Al contactar soporte:

Primero dijeron que no había actividad en el juego

Luego dijeron que sí había ganancias registradas

Después que estaba jugando en modo demo

Finalmente, que el bono no se activó porque tenía $0,03 en la cuenta

Nunca hubo ninguna advertencia de que un saldo mínimo como $0,03 invalida completamente el bono. Aun así, el sistema me permitió jugar, cumplir condiciones y mostró que el dinero sería acreditado.

Esto parece un problema grave de diseño o una práctica para evitar pagos.

Adjunto capturas de toda la conversación y del sistema.

¿Alguien más tuvo experiencias similares con 1win?

mis capturas siguen pero no me deja cargar mas

chat screenshots:

capturas del chat:

It says here that I broke the rules

???

Aqui dice q incumpli las normas

???

Here it mentions my breach of contract xd

Aqui menciona mi incumplimiento xd

I'm asking here why it's not activating.

Aca consulto el porq no se activa

Here's a very good explanation and the biggest handwashing demonstration on the platform.

Aca su muy buena explicacion y el lavado de manos mas grande de la plataforma.

In summary:

Don't bet on 1win thinking about the bonuses, they're a complete scam. If you manage to win money with the bonus, they'll try everything to avoid giving it to you, like they did to me. It's a total waste of time.

En resumen:

No apuesten en 1win pensando en los bonos, son una estafa completa, si llegas a ganar plata con el bono te van a buscar las mil vueltas para no dartelo como me hicieron a mi, es una total perdida de tiempo.

I believe that this whole situation should be well investigated, so hopefully our complaint team will be able to do so whenever the right time comes.

Please wait for your complaint to be reviewed, and you'll be informed about what to do next.