Video sam ovakvo ponašanje iz kazina u prošlosti. Pitam se da li stvarno misle da će igrač reći: „Dobro, osvojio sam 100 hiljada, još mi duguju 96 hiljada, ali kažu da mi je račun zatvoren, odluka je konačna pa ću ostaviti kako jeste. " - naravno da nećeš. Čak i ako ste uradili nešto veoma pogrešno, trebalo bi da znate šta ste uradili prema njima.
Sledeći koraci? Samo pratite žalbu na našoj veb stranici. Ako se ispostavi da iz bilo kog razloga ne možemo da pomognemo, uvek imate mogućnost da kontaktirate organ za izdavanje dozvola, ali je bolje da sačekate za sada. Pretpostavljam da će naš tim za žalbe kontaktirati kazino u vezi sa vašim slučajem.
I've seen this kind of behaviour from casinos in past. I'm wondering if they really think that the player will say: "Alright, I won 100k, they still owe me 96k, but they say my account is closed, the decision is final so I'll just leave it as it is." - of course you won't. Even if you did something very very wrong, you should know what you did according to them.
Next steps? Just follow the complaint on our website. If it turns out that we can't help for any reason, you always have the option of contacting the licensing authority, but it's better to wait for now. I suppose our Complaints team will contact the casino regarding your case.
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