Zdravo svima!
www.korucasino.com je konfiskovao moj dobitak od 292,5 evra.
Igrao sam sinoć sa svojih 498 CP poena konvertovanih u FS, nakon nekog vremena igre dostigao sam preko 100 evra na računu. Onda sam odlučio da kontaktiram agenta za podršku i pitam za maksimalni limit dobitka sa ovih FS, a agent za podršku mi je obećao: 10 puta od ukupnog iznosa dobitka od besplatnih okretaja: 292,4 evra.
Danas sam pokušao da podignem svoj dobitak, ali kazino mi ne dozvoljava da uzmem svoj pošteno zarađeni dobitak, kažu da sam prekršio njihova pravila osvojivši iznos preko 50 evra prilikom klađenja bonusa, što je zaista ludo i potpuno van ovog sveta.
Ispunio sam uslove klađenja i pratio sva pravila, nisam radio prekomerne opklade niti kazino uživo, samo čiste opklade od 0,3, 0,5 do 1 evra na slotovima!
Imam snimak ekrana od samog agenta koji mi u ćaskanju kaže da je maksimalni dobit od mog bonusa 10 puta veći od ukupnog dobitka od besplatnih okretaja od konvertovanih poena lojalnosti!
Danas kažu nešto sasvim drugačije, da je maksimalni limit dobitka od bonusa bez depozita 50 evra, ali ovo nije bonus bez depozita, već konvertovani bonus poena lojalnosti, a agent je obećao 10 puta maksimalni limit dobitka, a ja sam igrao prema onome što mi je agent iz podrške rekao. MOLIM VAS, POMOZITE!!!
Mogu da pružim dokaze i snimke ekrana svega!
Hello everyone!
www.korucasino.com has confiscated my winnings of 292.5 Euro's.
I played yesterday evening from my 498 converted CP points into FS, after some time of play i reached over 100 euro's in balance i then decided to contact the support agent and ask for the max win cap from these FS and the support agent promised me: 10X of the total freespin win amount: 292.4 Euro's.
Today i tried to withdraw my winnings but the casino won't let me have my fair earned winnings, they say i have voilated they're rules by winning an amount over 50 euro's when wagering the bonus, which is really crazy and totally out of this world.
I have completed the wagering requirements and followed every rule, i have not been doing overbets or live casino just pure 0.3, 0.5 to 1 euro bets on slots only!
I have screenshot from the agent himself telling me in chat that the max win cap from my bonus is 10X the total freespin winnings from the converted loyalty points!
Today they say something completely different that the max win cap from a no-deposit bonus is 50 euro, but this is not a no-deposit bonus, it is a converted loyalty point bonus and the agent promised 10X max win cap and i have playing according to what the agent from support told me. PLEASE HELP!!!
I can provide evidence and screenshot of everything!






















