pre 2 meseci
Koliko ću još morati da čekam odgovor na moj zahtev od 20bet??? To je šteta!!! Čekam više od mesec dana da dobijem trag!!!
Automatski prevedeno:
Koliko dana je potrebno kazinu da odgovori na žalbu??
pre 2 meseci
Hello,
I feel there is a different question behind this one so I would like to take it with higher complexity, if you don't mind:
Some casinos never respond to complaints; others do, but I can't provide even an average time frame. It, however, remains the same for each site - the player, the casino, and the mediator - to have a 7-day window to respond. Based on the complaint's evolution and for example, the anticipated outcome, each window may be repeated. For example, before the complaint is closed for unresponsiveness, it takes 2 times 7 days for the involved delayed party to catch up with the progress.
Actually, in the manner of the time windows, it plays little part how long before the complaint was submitted the player has been "waiting".
In your case, according to the timer, which always helps you understand whose turn it is, the casino has more than 4 days to respond.
You have to be patient; the complaint process needs its time:
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
2
pre 2 meseci
Hvala vam puno na odgovoru!
Automatski prevedeno:
pre 2 meseci
Tajmer će se resetovati i nemam odgovor!!!sos
Automatski prevedeno:
pre 2 meseci
I can see that the complaint is moving forward now, and they are working on your request. We will keep an eye on this one, for sure. 🤞
pre 2 meseci
Hvala vam puno!
Automatski prevedeno:
pre 2 meseci
🆘 Tajmer će se resetovati i nemam odgovor!!!
Automatski prevedeno:
pre 1 meseca
I'm really sorry if my colleague was a bit late to reply to you. Believe me, this was not a simple case, for sure, and our whole team has discussed it.
Unfortunately, as you got informed, we were not able to help you out, and that is why your complaint was rejected.
Please keep in mind that it is really important to clearly state the reason for your self-exclusion whenever requesting it from an online casino.
I hope you stay well and avoid any such issues in the future.🙏
