LEGIAN CASINO prevara

I had an account permanently closed for gambling addiction, they magically reopened my account by inviting me to play and thanking me for coming back and made me lose another €2492 that I want them to refund me or I will take legal action because what they did for someone who suffers from gambling addiction is a crime.

avevo fatto chiudere un account permanentemente per ludopatia, loro magicamente mi hanno riaperto il conto invitandomi a giocare e ringraziandomi di essere tornato e mi hanno fatto perdere altri 2492€ che voglio mi rimborsino o andrò per via legale perché quello fatto da loro per uno che soffre di ludopatia é reato.

Hi! I see this as a sort of statement, so let me just add a link to the associated complaint 👈

I have a question, though - you don't have to answer, of course.

What was the impulse to get back to the casino? Was it some email offer or did some manager contact you directly?

I briefly read the complaint yet this is important, so I prefer to ask.

They told me by email "we have reopened your account you can come back to play whenever you want with a bonus of % etc"

once I loaded the money again it said "welcome back"

Per e-mail mi hanno detto "abbiamo riaperto il tuo conto puoi tornare a giocare quando vuoi con un bonus del % ecc"

è una volta caricato di nuovo i soldi c’era scritto "ben tornato"

Ok, that's highly out of the ordinary course of events for sure. Please make sure to provide this email to Dominika. In my opinion, it will be a very important part of the complaint process.

Once the player closes the casino account due to gambling addiction, I'd say the account should not be open even if the player comes back and asks for that. Well, that's the point of self-exclusion.

Unfortunately I no longer have that email. this was the answer from my VIP manager

Purtroppo non ho più quel e-mailquesta è stata la risposta del mio vip manager

This is the live chat

Questa la live chat

Look at you, how ridiculous they are, instead of answering emails, what do they worry about? now I also checked on trust pilot do you think they will be happy?

Guardate voi che ridicoli invece che rispondere alle mail di cosa si preoccupano ora mi sono pure verificato su trust pilot dite che saranno contenti?

According to what I have read it is strange. The VIP manager is talking about the fact that an email was supposed to come to you and that he won't answer you, which is quite unprofessional. Live chat is apologizing again for misunderstandings and such, but it looks like no one has corrected anything in the end, which is sad. 

Anyway, it's a pity that he doesn't have an email, which would certainly be useful in a complaint, but I hope that this whole situation will be resolved somehow and you won't be able to log in to this casino anymore.

But now we will have to wait for Dominika and how the case will move forward.

For me it would be enough to have my money back that's all

A me basterebbe avere i miei soldi indietro tutto qui

Be sure to look at your complaint, and by it all will be resolved. I can write my opinion on the forum, but I am not solving your problem. That is for the experts to look at. So I hope it will turn out fairly.

Unfortunately they don't answer me in any way, Telegram emails are like disappeared..

Purtroppo non mi rispondono in nessun modo e-mail Telegram sono come spariti..

Unfortunately I don't think we'll solve anything with those people... the emails from tg have completely disappeared, imagine if they come out and admit their guilt, in fact look at the level we're at

Purtroppo credo che non risolveremo niente con quella gente.. sono spariti del tutto email tg figuriamoci se saltano fuori e ammettono le loro colpe anzi guarda pure a che livelli siamo

Here is the news this is the admission of guilt from legiano

Ecco la news questa è l ammissione di colpa da legiano

Thanks for the screenshots and that you also posted them in the complaint thread, I'm sure they'll come in handy. Dominika is doing everything she can to help you and I think that since the casino has a rather high Safety index, they will try to do something about it when we contact them. At the very least, I hope they will give some kind of opinion on which to base their decision. 

I'll keep my fingers crossed.🤞

Thank you so much for what you do, you are great! I am keeping my fingers crossed too because I will struggle to make ends meet because of this story and you have no idea how much I am suffering in terms of guilt for having played again, even if it wasn't entirely my fault. If they were serious people, since the mistake was theirs, a refund would be the only useful opinion and I think it would also give them good publicity because showing that when you make a mistake, you can fix it is one of the best things in life.

Grazie mille a voi e a quello che fate siete grandi! Incrocio le dita pure io perché faticherò ad arrivare a fine mese per sta storia e non avete idea di quanto ne stia soffrendo a livello di senso di colpa di aver rigiocato, anche se non è stata del tutto colpa mia. Se fossero persone serie visto che lo sbaglio è stato loro un rimborso sarebbe l unica opinione utile e penso che gli farebbe anche una bella pubblicità perché far vedere che quando si sbaglia poi si risolve è una delle migliori cose nella vita.

Hey francesco ,

I have exactly the same issue as you .

are they refunding you ?

Hi They are ignoring me which is different they sent me an email today asking me reasons after I explained to them in detail every single detail in more than 10 emails between support and the VIP department..

Ciao Mi stanno ignorando che è diverso mi hanno mandato una mail oggi chiedendomi motivazioni dopo che gli ho spiegato per filo e per segno ogni singolo dettaglio in più di 10 mail tra il supporto e il reparto vip..

Same story here . I have sent multiple emails as requested by the live chat . And 0 response. Nothing .

at least I have them admitting that they made a mistake with their technical error !

also to add . What was weird . One of the operators asked me for my bank details . Which made me hopeful they will refund .

however as of this time nothing .

at least they replied to your mail .

im still waiting ….

It's very suspicious that they asked you for your bank details, as they should already have them if you were uploading and withdrawing with them 😅

I think they won't even give us 5€ back because who knows how many others like us would have to pay back

Che ti abbiano chiesto i dati bancari molto sospetta come cosa poi già dovrebbero averli se caricavi e prelevavi con quelli 😅

io Son del idea che non ci daranno neanche 5€ indietro perché chissà quanti altri come noi dovrebbero rimborsare

True .

are you hopeful they will refund us ?

and did you receive an email from the casino ?