U početku je sve sa Lolly Bet išlo glatko — depoziti, igranje, pa čak i prve isplate su obrađene bez problema. Delovalo je kao pouzdan kazino.
Međutim, stvari su se brzo promenile. Sada su odbili da isplate ukupno 6.600 evra dobitaka. Prvobitno sam početkom jula zatražio da mi se nalog zaključa dok ne isplate moje čekajuće isplate, ali je sada zatvoren skoro tri meseca i ništa se nije dogodilo.
Kada sam zatražio zatvaranje računa, moj saldo je bio 1.800 evra, što su takođe odbili da isplate. Konfiskacija mojih bonus dobitaka dogodila se početkom aprila, kada su tvrdili da sam prekršio pravila bonusa — tvrdnja koja apsolutno nije istinita. Imam jasne dokaze koji dokazuju da sam poštovao sve uslove, a njihova optužba je potpuno lažna.
Uprkos brojnim porukama i imejlovima u kojima sam ih molio da obrade isplate ili barem odgovore, nisam dobio nijedan odgovarajući odgovor. Jednostavno zadržavaju moja sredstva bez ikakvog objašnjenja ili komunikacije.
Još jedan zabrinjavajući znak je to što ne odgovaraju na negativne kritike na Trustpilot-u, što snažno sugeriše da ovo nije izolovan slučaj već deo šireg obrasca ignorisanja legitimnih žalbi igrača.
Takođe želim da napomenem da imam veliku količinu dokaza — uključujući poruke na WhatsApp-u, snimke ekrana i imejl prepisku — koji jasno dokazuju da sam u pravu i da oni odbijaju da plate ono što mi s pravom pripada.
Ovakvo ponašanje je potpuno neprihvatljivo i izaziva ozbiljnu zabrinutost u vezi sa njihovom pouzdanošću i poslovnim praksama. Po mom mišljenju, ovo je jasan slučaj zadržavanja sredstava igrača i regulatori ili zajednica ne bi trebalo da ga ignorišu.
Da li je još neko imao slične probleme sa Loli Bet? Bio bih vam veoma zahvalan na svakom savetu o tome kako da postupite sa formalnom žalbom ili da angažujete advokata. Ako su i drugi u istoj situaciji, takođe bih bio zainteresovan da istražim mogućnost kolektivne tužbe kako bi bili pozvani na odgovornost.
At first, everything with Lolly Bet went smoothly — deposits, gameplay, and even the first withdrawals were processed without issues. It seemed like a reliable casino.
However, things changed quickly. They have now refused to pay out a total of €6,600 in winnings. I initially requested my account to be locked in early July until they paid my pending withdrawals, but it has now been closed for almost three months, and nothing has happened.
When I requested the account closure, my balance was €1,800, which they have also refused to pay out. The confiscation of my bonus winnings happened in early April, when they claimed I had violated bonus rules — a claim that is absolutely not true. I have clear evidence to prove that I followed all the terms, and their accusation is completely false.
Despite sending numerous messages and emails asking them to process the withdrawals or at least respond, I haven’t received a single proper reply. They are simply holding my funds with no explanation or communication.
Another concerning sign is that they do not respond to negative reviews on Trustpilot, which strongly suggests this is not an isolated case but part of a broader pattern of ignoring legitimate player complaints.
I also want to mention that I have a large amount of evidence — including WhatsApp messages, screenshots, and email correspondence — which clearly proves that I am in the right and that they are refusing to pay what is rightfully mine.
This kind of behavior is completely unacceptable and raises serious concerns about their trustworthiness and business practices. In my opinion, this is a clear case of withholding player funds, and it should not be ignored by regulators or the community.
Has anyone else experienced similar problems with Lolly Bet? I’d really appreciate any advice on how to proceed with a formal complaint or involve a lawyer. If others are in the same situation, I’d also be interested in exploring the possibility of a collective legal action to hold them accountable.
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