Da, ovo je validan odgovor OD VAŠEG. Međutim, otpremio sam sve priložene snimke ekrana i ipak sam dobio ovaj odgovor... Moj odgovor u žalbi je bio ispod. Izgleda da se osoba koja se bavi žalbom trudi svim snagama da ignoriše kršenja pravila fer igre od strane kazina i pokušava da projektuje na mene (igrača) propuštene delove informacija koje NIJEDAN igrač nikada ne bi mogao da dobije. Npr. hakovanje sajta i provajdera ćaskanja uživo i stavljanje datuma i vremena na to lol. On potpuno promašuje poentu žalbe ili implikacije da agenti govore gore navedeno BILO KOJEM IGRAČU U BILO KOJE VREME. ----
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Zdravo Igore,
Hvala vam na izvinjenju.
Ovo je prethodno bilo pričvršćeno. Moja žena želi da se registruje i igra ovde. Dao sam joj svoj STARI LAPTOP KOJI SAM KORISTIO.
Mužić - „Super, samo proveravam, kao što je tvoj agent Kloe rekao."
Agent - „Ako je to njen nalog, onda bi trebalo da bude u redu"
Mužić - „Može li ona da uzme bonus dobrodošlice?"
Agent - „Kao što sam rekao, ako joj je ovo prvi put kod nas i ako je u pitanju novi nalog, trebalo bi da bude u redu"
Možete videti jasno kao dan šta je rečeno. Agent (drugi agent, baš kao što je bila i Kloi, prvi agent) je potvrdio da mogu da se registrujem i igram koristeći uređaj koji je moj partner koristio, SVE DOK JE TO MOJ NALOG. Ovo savršeno ispunjava uslove iz tačke 3.2 Hets konferencije.
„Nažalost, dostavljeni snimci ekrana ne pokazuju relevantno vreme" - Ovde nema „nažalost". Ne radim za Heats ili kompaniju koja omogućava podršku putem ćaskanja uživo, stoga nemam pravo glasa o DATUMU I VREMENU KOJI ĆE SE PRIKAZIVATI. To biste morali da rešite sa kazinom. Međutim, to je potpuno nebitno jer sam ja dostavio snimke ekrana sa relevantnim informacijama. Stoga se implicira da su snimci snimljeni neposredno pre registracije (takođe možete proveriti metapodatke fotografija)... MEĐUTIM, ČAK I AKO su snimljeni nakon događaja, i dalje možete videti da kazino daje informacije igračima koje mogu da iskoriste za pokušaj krađe kasnije. To je jednostavno logično.
S obzirom na ovaj poslednji komentar i vašu nemogućnost da zapravo i dalje sagledate i procenite dokaze na ispravan način, kada ova žalba jasno ističe da Kazino pokušava da prekrši smernice za fer igru, ponavljam svoju želju da žalbu preuzme viši član, jer koliko sam video na sajtu, Mihal, Radka i Matej bi bili bolji izbor.
Yes this is a valid response FROM YOU. However I have uploaded all the attached screenshots and still received this response... My response in the complaint was below. It seems the Complaint handler is trying all he can to ignore the breaches here of fair gaming by the casino and is attempting to project onto me (the player) missing pieces of information that NO player could ever get. E.g hacking the site and Live chat provider and stamping a date and time on it lol. He is completely missing the point of the complaint or implications of agents saying the above to ANY PLAYER at ANY TIME. ----
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Hello Igor,
Thank you for the apology.
These were previously attached.' My Wifey wants to sign up & PLAY HERE. I've giver her my OLD LAPTOP I USED'
Hubby - ' Great just checking as your agent Chloe said it was'
Agent - 'If it's her account then it should be okay'
Hubby - 'Can she take the welcome bonus?'
Agent - 'As I said if it's her first time with us, and it's a new account it should be fine'
You can see as plain as day what was said. The agent (2nd agent just as chloe, the first agent was) confirmed I could sign up and play using a device my partner used as LONG AS IT MY ACCOUNT. This meets term 3.2 perfectly of Heats terms.
'Regrettably, the provided screenshots do not indicate the relevant time' - There is no 'regrettably' here. I do not work for Heats or the company that facilitates the live chat support, therefore I have no say on DATE AND TIME BEING DISPLAYED. You would have to take that up with casino. However it is completely irrelevant as I have supplied the screenshots with the relevant information being provided. Therefore the implication is they were taken just prior to signing up (You can also check the metadata of the photos)... HOWEVER EVEN if they were taken after the event, you can still see the casino giving information out to players that they can use to attempt theft later down the line. This is just logical.
Given this last comment and your inability to actually still look and assess evidence at a correct standard when this complaint clearly highlights the Casino attempting to breach fair gaming guidelines. I reiterate my desire to have a more senior member take over the complaint, from my looking on the site Michal, Radka and Matej would be better.
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