Hello I’m having difficulties with my stake bet. They have blocked my account after a few recent wins. I have sent them all my documentation (drivers license, proof of address and a selfie) for verification I have sent numerous emails and no response. Can someone please advise what I can do? Is it even a legitimate company?
Zato kažem da uvijek koristite stare provjerene stranice. Preporučujem da uvijek vrlo pažljivo provjerite šta ćete igrati. Kazino je takva stvar da treba izabrati samo jedan koristan izvor. Posebno treba provjeriti nova kazina. I ovdje dobijate listu kazina sa povoljnim uslovima. Pišite podršci nekoliko puta. Pišite barem jednom dnevno. Ako ne odgovore, možete pisati forumu. Ali to je veoma, veoma čudno. Nisam ranije sreo ništa slično. Kažem da treba pažljivo pročitati recenzije web stranica koje koristite za igru.
Hello I’m having difficulties with my stake bet. They have blocked my account after a few recent wins. I have sent them all my documentation (drivers license, proof of address and a selfie) for verification I have sent numerous emails and no response. Can someone please advise what I can do? Is it even a legitimate company?
Hello there,
as far as I understand the situation, your account has not been fully verified yet. Your account is probably blocked due to the ongoing verification. It's quite normal.
I suggest you wait a bit, the first verification can be time-consuming. The casino needs to check every detail to proceed to withdrawal.
When did you trigger the verification, please? We advise players that it can take up to 14 days.
I only started using the company on Friday. The worrying thing for me was it seemed to only happen when I was winning. I will give them a bit more time and hopefully it will get resolved without escalation. I’ve never been blocked by a bookmaker site before so found it very odd.
I understand, that it may seem more like a bad intention to you. Still, in order to process the withdrawal, the KYC must be completed, sometimes this verification is triggered for a different reason. If you get the impression that you need help, feel free to submit a complaint, please.
You can also keep us updated.
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