Poštovani, želim da Vam kažem da je moj Mystake račun blokiran nakon isplate koja nikada nije stigla, moj račun je verifikovan, novac koji je unesen na račun je bio preko binance-a, želeo bih da znam odgovor zašto se ovo dogodilo urađeno i ako već postoji rješenje koje je bila prva transakcija od 80 dolara
Hello,
I'm sorry but I can't tell you the reason, maybe your account is under some investigation now. I'd ask the casino. If somebody closed your account you should be told the reason.
$80 was deposited, please?
Anyway, try to ask their live chat or use this email: Support@Mystake.Com
This is a decent casino so I expect you'll get some explanation.
Let us know what you learn.
Dobro jutro, ako je ovo e-mail: support@mystake.com, poslao sam e-mail prije 5 dana i još uvijek nisam dobio odgovor, potvrdite da li je e-mail ispravan i mogu objasniti kako mogu zatražiti chat uživo , bio bih zahvalan
Hello,
Sadly, I thought that this email won't help you much.
Anyway, to enter the chat just click on the blue "message" symbol in the right lower corner and fill in the form to start the chat:
Let me know if you managed to get in touch with the staff, please.
Da, uspio sam ih kontaktirati i reći im, a oni su mi rekli da čekam da mi njihova grupa za podršku odgovori, pa ću morati pričekati, hvala vam puno u svakom slučaju
Hello,
that's good.
If you happen to have a problem, just come back here and let us know. I hope it will be alright. 😉
Zdravo, ponovo vas kontaktiram da vidim da li možete da mi pomognete oko ovog problema koji je još uvek nerešen, već 6 meseci uvek mi govorite da će vaš tim da proveri moj problem, da budem strpljiv, ali prošlo je 6 meseci! Kako stvari idu, više volim povrat svojih 20 usd
If you problem still persists even after 6 months, have you considered submitting a complaint on our website?
Razmotrio sam, ako uložim žalbu, kako to pomaže mom slučaju?
Well, without a complaint, there is no case.
The process is quite simple, if you need help - like I believe you do now, submit a complaint here and a member of our complaint team will be assigned to it and will try to investigate the matter. If you do not submit a complaint, no actions will be taken. Kindly acknowledge that this is a forum, we're just chatting here, not solving any complaints. 🙂
Zdravo i ja, i moj nalog je blokiran bez razloga
Hello and thank you for your post. I have seen that you've opened a complaint here with our team, which was really wise. They will surely do their best to help you out as much they can. It is of course not entirely in their hands, as the casino needs to show up their will, I could say, to cooperate. From your complaint I can understand that no one has explained to you why actually they have blocked your account. This could be taken as not very responsible from the support, one could say, even though it is quite often a way the online casinos work whenever comes to additional checks or some kind of investigation. For now, there is unfortunately nothing much to do, just to wait for any updates from our complaint team, or even, hopefully, from the casino. If you have got any new information regarding the case, please let us know 🙏.
Zdravo Romi, želeo sam da znam da li možete da mi pomognete, prošlo je 6 meseci, a još uvek nisam dobio novosti iz kazina, šta da radim? Odbili ste moju žalbu jer je uključivala sportsko klađenje. Ali svi moji dobici su navodno bili legalni. Kladim se da ne razumem. Pomozite mi
Hello. I'm sorry that we had to reject your complaint. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue. Please understand that we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to competently judge all the pros and cons.
Please let us know whether you're able to find any solution to your case.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
