Zdravo,
Zatražio sam povlačenje iz Nacionalnog kazina u utorak i još ga nisam dobio. Prvo sam dobio informaciju koja se još nalazi u resoru finansija. Danas smo dobili informaciju da odeljenje za finansije ima problema. Nije mi se moglo reći šta su. Da li neko ima iskustva?
Hello, in this case I would recommend to be patient for a while if the casino told you that they have a problem so they are probably trying to fix it. If they keep you updated on the situation, I see that as a plus. If they stopped doing that and the casino didn't respond for a longer period of time then I would be more nervous. I would like to add that we give casinos 14 days to sort out the withdrawal process.
However, is this your first time withdrawing at a casino ? Let me know.
Ako pitate, uvek ćete dobiti isti odgovor:
Dragi igrače,
Nažalost, vaš zahtev za povlačenje još uvek proverava odeljenje finansija.
Zamolimo vas za strpljenje.
Kada sve provere budu obavljene, odmah ćemo vas kontaktirati. Zahvaljujemo se na razumevanju.
Srdačan pozdrav,
Tim za podršku kazina
Povlačenje mora biti provereno u roku od 8 dana. Sumnjam da će novac doći.
I know that when it comes to money, the player is always nervous if it doesn't arrive in a reasonable time. But if the casino communicates with you and tries to solve the problems, I wouldn't be skeptical yet. I hate to say it but try to be patient and see what happens next. If you don't manage to withdraw your money within the 14 days I mentioned, we will try to help you. Will that be possible?
Da, još ću čekati. Danas je tek 9. dan. Nadam se da i dalje isplaćuju.
Hello! I'd like to assure you that this is just an ordinary check, but to be honest, it does not sound very ordinary to me. I mean, such checks should be quicker, if you ask me. On the other hand, I noticed the issues the financial team was/is having. I'm trying to say, that we should wait for the result and not try to expect the worst. 🙏
We'll be here for the conclusion, of course!
Ok, obaveštavaću vas. Pre svega, hvala 🙂
You're welcome, fingers crossed you get your money as soon as possible so you can enjoy it. When you do, feel free to share it with us. Good luck. ☘️👍
Zdravo, mislim da neću videti svoj novac. Uvek sam sputan. Traže se dokumenti koji su već 4 puta dostavljeni i takođe odobreni. Ako pitate u ćaskanju, uvek dobijate istu poruku da će biti potrebno neko vreme jer je nekoliko odeljenja odgovorno za isplatu. Ne može se odrediti vreme. Sada je prošlo 12 dana. Kazino bi trebalo da bude zatvoren.
I understand and sympathize with you if you have gotten nowhere and keep getting the same answer. We give casinos 14 days to resolve the withdrawal and verify the account, so if nothing changes in the next few days, I recommend filing a complaint here on this link. Our team will try to help you and I firmly believe that you will eventually verify and your money will be credited to your account.
If you hear anything new let me know. I will be waiting.
Ok sutra je 14 dana završeno. Ako se do sutra ništa ne desi, podneću žalbu.
Clearly I think it's the right thing to do because if the casino is not able to resolve this process in 14 days then I don't think it's a good thing. So we'll see where you get.
If you have any new information, let me know.
Zatim se vrši verifikacija i plaćanje. Trebalo je dosta vremena.
Does this mean that you managed to successfully complete the verification and got your money in the end ?
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