Kazino: 1xBet
Opis problema (detaljan i zasnovan na dokazima):
Prijavljujem problem sa nestalim depozitom koji je ostao nerešen duže od mesec dana, uprkos višestrukim pokušajima da se reši direktno sa kazinom.
Kazino: 1xBet
1xBet ID naloga: 6033741
Iznos depozita: 2000 lira
Broj obaveštenja o plaćanju / upita: 10154603
Status depozita (provajder plaćanja): Uspešno / Završeno
Status depozita (1xBet): Nikada nije uplaćen
Uplatio/la sam 2000 turskih lira na svoj 1xBet račun. Transakcija je uspešno završena kod provajdera plaćanja. Nema statusa „na čekanju", „odbijeno" ili „stopirano" od moje banke ili platnog servisa. Sredstva su u potpunosti skinuta sa mog računa.
Međutim, depozit se nikada nije pojavio na mom 1xBet stanju.
Od datuma transakcije, kontaktirao sam podršku 1xBet-a više od 30 puta putem:
E-pošta
Ćaskanje uživo
Telegram
Telefon
Više puta sam dostavio sve tražene dokaze, uključujući:
Potvrda plaćanja
Referentni broj transakcije
Snimci ekrana
Detalji o datumu i iznosu
Uprkos tome, odgovori kazina su bili ponavljajući i nesuštinski, ograničeni na generičke izjave poput „u preispitivanju" ili „prosleđeno nadležnom odeljenju". Nije dato jasno objašnjenje, nije navedena odgovornost, niti vremenski okvir za rešavanje.
Posle više od mesec dana, problem je ostao potpuno isti:
Kazino potvrđuje upit
Kazino ne uplaćuje sredstva
Kazino ne vraća sredstva
U ovom trenutku, ovo se više ne može smatrati normalnim tehničkim kašnjenjem. Čuvanje deponovanih sredstava igrača tokom tako dugog perioda bez rešenja ili transparentnosti pokreće ozbiljnu zabrinutost u pogledu pravičnosti i finansijske odgovornosti.
Tražim pomoć od CasinoGuru-a da bih:
Kontaktirajte kazino u moje ime
Zahtevajte jasno tehničko objašnjenje zašto depozit nije uspeo interno
Obezbedite ili:
Neposredno pripisivanje 2000 turskih lira, ili
Potpuni povraćaj novca na prvobitni način plaćanja
Spreman sam da na zahtev dostavim svu prateću dokumentaciju (potvrde o plaćanju, snimke ekrana, potvrdu banke i zvaničnu žalbu u PDF formatu).
Hvala vam na pomoći. 
Casino: 1xBet
Description of the issue (detailed & evidence-based):
I am reporting a missing deposit issue that has remained unresolved for over one month, despite repeated attempts to resolve it directly with the casino.
Casino: 1xBet
1xBet Account ID: 6033741
Deposit Amount: 2000 TRY
Payment Notification / Query Number: 10154603
Deposit Status (Payment Provider): Successful / Completed
Deposit Status (1xBet): Never credited
I made a deposit of 2000 TRY to my 1xBet account. The transaction was successfully completed on the payment provider’s side. There is no pending, rejected, or reversed status from my bank or payment service. The funds were fully debited from my account.
However, the deposit has never appeared in my 1xBet balance.
Since the date of the transaction, I have contacted 1xBet support more than 30 times via:
Email
Live chat
Telegram
Phone
I have provided all requested evidence multiple times, including:
Payment confirmation
Transaction reference number
Screenshots
Date and amount details
Despite this, the casino’s responses have been repetitive and non-substantive, limited to generic statements such as "under review" or "forwarded to the relevant department". No clear explanation, no responsibility, and no resolution timeline have been provided.
After over one month, the issue remains exactly the same:
The casino acknowledges the inquiry
The casino does not credit the funds
The casino does not refund the funds
At this point, this can no longer be considered a normal technical delay. Holding a player’s deposited funds for such an extended period without resolution or transparency raises serious concerns regarding fairness and financial responsibility.
I am requesting CasinoGuru’s assistance to:
Contact the casino on my behalf
Request a clear technical explanation for why the deposit failed internally
Ensure either:
The immediate crediting of the 2000 TRY, or
A full refund to the original payment method
I am ready to provide all supporting documents (payment receipts, screenshots, bank confirmation, and formal complaint PDF) upon request.
Thank you for your assistance.
Automatski prevedeno:
