Ask the Casino Guru team (strana 18)

Hello,

My best guess is that we are only allowed to show you the locally licensed casinos, and we currently only have three of them in the database. The other casinos accept the Hungarian players too but are not licensed for your country. Sadly, this is very common for most regulated markets. As you can see, all three casinos are named "name".hu

Hello.

Is it really true that I can't make a complaint about a casino and then write a review, even if the complaint is already closed?

I can probably make a review first and then a complaint later, but not the other way around?

It's not make a sense.

Hello there.

I will try to explain how it all works, okay?

You can write your user review at any time, of course. If a complaint is pending for the casino you wrote the review for, it will have to wait until the complaint is closed, and only then can we work with the review of yours.

Then if your complaint is closed as rejected, let's say, as it was in your case, we have to see the reason for rejection and the review you wrote. We need to read carefully to see if it is the same issue as it was in the complaint.

So, to be more specific. You wanted your complaint to be closed because you made a mistake with those bonuses, right? That is why we also rejected your review, because the complaint was rejected and the review was about the same issue.

I just saw your second review you wrote for the same casino, and it was mostly regarding the bonus again, where we believe that no casino deserves a low rating if all the terms are written for the bonus on their site, and also because a bonus is actually a gift from the casino and all the players can decide whether to play with it.

So, if you'd like to write a review about this casino and include your experience about anything else, please do so at any time, and we will read it again and consider whether it is worth approving. Which means whether the user review includes information that can really be helpful to others, you know.

I hope that I helped you to better understand our work, and of course, if you have any other questions, we are here.

The complaint was made based on incorrect information provided by the casino and when the matter was clarified, I asked to remove the complaint myself.

I wrote a new review afterwards, where all the incorrect statements were corrected. It was just my own experience of the casino's unfair bonus practices, which casino guru also mentions in the casino's descriptions.

So I still don't understand. Now the situation is that I can review any casino and their bonus practices except for this one, which I briefly made an incorrect complaint about, which I withdrew before the actual processing

So, in the future, by making a complaint about a casino, you remove the right to write any kind of review about the same casino in the future?

Or that I can't mention anything about bonuses if my complaint was about a bonus?

A complaint that was based on incorrect information provided by the casino itself.

I have checked your second review, and as I can see, it was rejected with the wrong reason, and I would like to apologize. I have corrected it now.

You described there the bonus this casino offers, actually. Even though you are not happy with this kind of bonus, or even dissatisfied, we still believe that the casino doesn't deserve the low rating only because you do not like it. Everything is explained in the terms of this bonus, and all the players can decide whether to take it or not after reading those, actually.

So, please, if you'd like to write anything else in your user review for this casino, do so at any time.

In case there was some wrong information from the casino side about the bonus, of course, you can write about it in your review. We will deal with the information and again review it thoroughly.

If you are consistent then you should remove all reviews that have given a poor rating and mentioned bonus terms in the description, if that is forbidden to players in your opinion, right?

I check and found many review like that..

On my review i mentioned other things, such as the slowness of the deposit, but my entire review is rejected, only because for my mention of the bad bonus terms, which would be a good thing to warn new casino customers and remind them that it is a good idea to read bonus rules through, especially for this casino.

Who is being protected here, the players or the casino, if I am not allowed to give my own honest review, which therefore does not contain any false information?

We look at all the user reviews according to our guidelines, and every review is dealt with independently. Of course you can find many reviews mentioning bonuses, but it is not the main part of the user review, for sure, as it was in your review.

I am not going to continue this conversation if you fail to understand what I try to explain and make it simple:

If you wish, write a new review. We will deal with it and approve or reject it according to our rules. Thank you for your understanding.

Ok, every time I start writing again and I hope that this time you will accept it. Next is third of fourt try.

It would be nice if it was even possible to edit that already rejected review, but no, you just delete it totally. And i start again from scratch....

Next time I will try to emphasize something else and then I hope and pray crossed hands that you will consider that my honest and personal experience is now so-called correct in your eyes.

Thanks for explain this strange way to support cas.. players.

Thank you for your input and the review as well. I just review it, and it is published on our side.

Just one last thing from my side: it is really weird to hear from someone whom we helped many times regarding complaints that we support casinos, really.

But anyway, have a nice day.

Hello, sorry for the inconvenience, I just wanted you to ask me jozef Please take a look at my message. Thank you.

I will tell him right now. 🙂

Don't worry.

Have a nice day. 🙂

Thank you, my dear brother

Hi Jaro,Romi,Radka etc. whats up guys. Hope everything is ok with ya. Wanted to say a big hello and some news about online gambling. Y know that i have stoped playing online casinos but i continue to play at casinos here in greece but not much maybe 2 times in a month with not much money around 200 euro or 300 euro. Got a jackpot few months ago (40.000 euro) lol that was realy nice. Yesterday i got again a 2500 euro jackpot with my first 20 euro in...hehe..so about online casinos..i know many here in greece who playing online casinos and i get feedback from them. I dont tell y guys about because its realy very bad negativ feedbacks and some have loosing to much money and having problems with the family. (Guys play responsible, thats the only way to play without having problems. Dont play to win PLAY to having fun with less money..thats my opinion) Im glad not to play online anymore. Anyway take care and i wish you Merry Christmas and a happy new year...!!!

Greetings

Hey.

I am really glad that you are okay. Please continue to be this way, and don't let any win lure you back.

Kala Xristougenna, kai tou xronou me ygeia.

We are happy to hear from you.

Hi Romi.

WoW Kala Xristougenna, kai tou xronou me ygeia..absolutely correct 🙂 Nice to see you always happy and of course to help other gambler find an solution for the many many problems they face and y guys do it very well 🙂 Continue your good work

see ya

Thank you again. We do everything we can, really. 😉

Dear Matej

pls read my message on linkedin it‘s really important for me.

Hello guys,

Not sure if this is the right section to ask this question, if not please direct me the correct thread. I was the winner in the Santa's Slay Tournament, ending 28 Dec 2025, but haven't received the Amazon voucher as of yet? Not sure how long it usually takes, just trying to follow up. Any assistance would be well received.

Thank you

No worries. You can surely ask here.

If you confirmed your email address but haven't received the voucher yet, just please be patient. It will arrive.

Now it is on the game provider site to send it out, you know.

Let us know whenever you receive it, though, so we know everything is okay.

Hello, I saw that Jaro responded to you in the other thread. I may have more concrete information soon, though. I'll get back to you shortly. 😉

And the best congratulations on your win! 🎉✨