Pre nekoliko meseci sam se registrovao u Pin Up kazinu i osvojio džekpot, nisam verifikovao svoj nalog i kada je došlo vreme za isplatu, oni su iskoristili taj izgovor. Zamolili su me da verifikujem račun i da će, kada verifikacija bude odobrena, novac koji sam osvojio biti deponovan na bankovni račun koji sam verifikovao. Dobro, potvrdio sam, odobreno je i dobro, nisu mi ništa položili. Zamolili su me da kontaktiram korisničku podršku i to sam uradio. Drugi izgovor je da moram da pošaljem izvode iz banke za 2 kartice koje sam koristio za depozite, gotovinske depozite koristeći Spin bi Okko kartice, jednu na ime mog sina, a drugu na ime njegovog oca. Traže od mene detaljne bankovne izvode za te 2 kartice koje odražavaju depozite za taj kazino, kao i PDF fotografije INES-a, fotografije mog sina i njegovog oca koji drže svoj INES, i list na kojem se navodi da su me ovlastili da koristim njihove Spin bi Okko kartice. Kartice nisu kreditne kartice. Svaki put kada sam ih ponovo punio, radio sam to sa gotovinom na Okko kasi. Tražio sam informacije da proverim šta su tražili da uradim da bih oslobodio novac koji sam osvojio, i ispostavilo se da nijedan od uslova koje kazino ima za mene nije neophodan ako se povlačenje vrši preko verifikovanog naloga. Takođe sam obavešten da imam 3 do 5 dana da dostavim tražene podatke kako bih mogao da podignem svoj novac. Rekli su da mogu da mi daju produženje ako imam dobar razlog. Ali to je zavisilo od resora, ne sećam se tačno šta! Juče sam se prijavio u aplikaciju misleći da novca neće biti, i na moje iznenađenje, jeste. Moj sin ne zna kako da traži izvode iz banke za karticu, pa sam kontaktirao Spon bi Okko korisnički servis, ali su mi sve odbili jer nisam vlasnik kartice. Ne mogu da računam na oca mog sina da mi pomogne jer nismo u dobrim odnosima. Međutim, on mi je dao karticu jer je tamo uplaćivao izdržavanje. Da li treba da smatram da je novac izgubljen?
A few months ago I registered at Pin Up Casino and won a jackpot, I hadn't verified my account and when it came time to cash out, they used that excuse. They asked me to verify the account and that once the verification was approved, the money I won would be deposited into the bank account I verified. Okay, I verified, it was approved and well, they didn't deposit anything to me. They asked me to contact customer service and I did. The second excuse is that I have to send the bank statements for 2 cards that I used to make deposits, cash deposits using Spin by Oxxo cards, one in my son's name and the other in his father's name. They ask me for detailed bank statements for those 2 cards reflecting the deposits to that casino, as well as PDF photos of the INES, photos of my son and his father holding their INES, and a sheet stating that they authorized me to use their Spin by Oxxo cards. The cards aren't credit cards. Every time I reloaded them, I did so with cash at an Oxxo cash register. I looked for information to verify what they were asking me to do in order to release the money I won, and it turns out that none of the requirements the casino has for me are necessary if the withdrawal is made through a verified account. I was also informed that I had 3 to 5 days to submit the requested information to be able to withdraw my money. They said they could give me an extension if I had a good reason. But that depended on the department, I don't remember exactly what! Yesterday, I logged into the app thinking the money wouldn't be there, and to my surprise, it was. My son doesn't know how to request bank statements for the card, so I contacted Spon by Oxxo customer service, but they denied everything because I'm not the cardholder. I can't count on my son's father to help me because we don't have a good relationship. However, he was the one who gave me the card because that's where he used to deposit his child support. Should I consider that money lost?
hace unos meses me registre en Pin Up casino y gane un jackpot, no habia verificado mi cuenta y a la hora de querer cobrar ese pretexto me usaron. Se me pide que verifique la cuenta y que al estar aprobada la verificacion el dinero ganado me lo depositarian a la cuenta bancaria que verificara. Okey verifique, se aprobo y pues no me depositaron nada, me pidieron comunicarme con atencion a clientes y lo hice, la 2da excusa es que trngo que enviar los extractos bancarios de 2 tarjetas que utilice para realizar unos depositos, depositos que realice en efectivo mediante tarjetas spin by oxxo que una esta a nombre de mi hijo y la otra a nombre de el papa de el. Me piden los extractos bancarios detallados de esas 2 tarjetas donde se vean reflejados los depositos a ese casino, al igual que fotos pdf de las INES, fotos de mi hijo y su papa sosteniendo sus INES y una hoja donde diga que ellos me dieron la autorizacion de utilizar sus tarjetas spin by oxxo. Las tarjetas no son de credito, cada que realice recargas en ellas lo hacia con efectivo en cajas de oxxo. Busque informacion para verificar lo que me piden para poderme entregar el dinero ganado y sale que no es necesario nada de lo que el casino me exige si el retiro se hace mediante la cuenta verificada. Tambien se me informo que tenia de 3 a 5 dias para enviar los datos que se me pidieron y asi poder retirar mi dinero. Que podian darme extencion de tiempo si habia una buena justificacion. Pero que eso dependia ya de el departamento de no recuerdo bien que!! Ayer entre a la apo pensando que no estaria ya el dinero y mi sorpresa fue que si esta. Mi hijo no sabe como pedir los extractos bancarios de la tarjeta, por lo que yo me comunique con atencion a clientes de spon by oxxo pero me negaron todo porque no soy la titular de la tarjeta, el papa de mi hijo de plano no cuento con su ayuda porque no tenemos buena relacion, pero el fue quien me dio esa tarjeta porque en esa tarjeta es donde el realizaba los depositos de la manutencion. Tengo que dar por perdido ese dinero??
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