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Dobio sam sljedeće od Ozwin Casina:
Dragi Jaime,
Hvala vam što ste Ozwin odabrali za igru!
Hvala vam na vašim e-porukama, detaljnije smo provjerili vaš račun kako bismo pronašli rješenje za vašu zbunjenost i pronašli smo objašnjenje.
Nakon provjere historije vašeg računa, možemo vidjeti da problem nije vezan za bonus utakmicu TOP-PUNO. Drugi depozit nije odbijen zbog bonusa između utakmica, već zato što je drugi besplatni kupon (C-DRWINMORE) iskorišten nakon drugog zahtjeva za povlačenje.
Ovo možete još jednom provjeriti na istom snimku ekrana koji ste naveli koji je priložen u poruci, vidjet ćete sljedeći "KUPON C-DRWINMORE ISKUPLJEN" izrezan u sredini na vrhu snimka ekrana.
Samo prijateljski podsjetnik da tokom povlačenja na čekanju nijedan bonus ne smije biti iskorišten.
Pozivamo vas da dođete i razgovarate s nama kako biste saznali naše najpopularnije igre!
Ukoliko su Vam potrebne dodatne informacije ili pomoć, slobodno nas kontaktirajte u bilo koje vrijeme.
Uživajte u igranju u kazinu!
Srdačan pozdrav,
juna
Podrška za Ozwin Casino
Moj odgovor
Ok, ono što me muči je zašto sam doveo svoju isplatu u opasnost? Jesam li stvarno toliko gust da budem tako lakomislen? Osvrnuo sam se na istoriju naloga i vidim zašto sam nastavio da pokušavam da iskoristim kupone --- to je zato što sam otkupio kupone nakon što sam zatražio svoju prvu isplatu i vi ste tu isplatu poštovali.
Nisi me kaznio niti mi rekao "Ne!", tako da nisam znao da sam u prekršaju. Ne možete poštovati jedno bez poštovanja drugog kada su obe situacije identične.
Znam da nisam high roller, ali vidite da sam napravio mnogo depozita, pa zašto mi više ne nude nijedan kupon? Kao da više ne želiš moj posao.
Još jednom sam ih zamolio da me pozovu.
Update :
I received the following from Ozwin Casino:
Dear Jaime,
Thank you for making Ozwin your gaming choice!
Thank you for your emails, we have checked your account in more detail to find a solution to your confusion and we have found an explanation.
After checking your account history, we can see the issue is not related to the bonus match TOP-PLENTY. The second deposit wasn't declined because of a match bonus in between but because another free coupon (C-DRWINMORE) was redeemed after the second withdrawal request.
You can double check this also on the same screenshot you provided that is attached in the mail, you will see the following "COUPON C-DRWINMORE REDEEMED" cut in the middle at the top of the screenshot.
Just a friendly reminder that during a pending withdrawal, no bonus should be redeemed.
We invite you to come and chat with us to find out our hottest games!
Should you require any further information or assistance, please feel free to contact us anytime.
Enjoy playing in the Casino!
Best regards,
June
Ozwin Casino Support
My reply
Ok, what's been bothering me is why did I put my payout in jeopardy ? Am I really that dense to be so flippant ? I looked back at the account history and I see why I continued to try redeeming coupons --- it's because I redeemed coupons after I requested my first payout and you honored that payout.
You didn't penalize me or tell me "No!", so I didn't know I was in violation. You can't honor one without honoring the other when both situations are identical.
I know I'm not a high roller but you can see I've made many deposits so why am I not offered any coupons anymore? It's like you don't want my business anymore.
I've asked them, once again, to please call me.
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