Pozdrav svima,
Da li je neko od vas imao iskustva sa pravnim postupcima protiv kazina koji svoje usluge nude ilegalno bez važeće licence?
Ili je moguće preduzeti mere protiv kazina ako ste zabranjeni u toj zemlji zbog zavisnosti od kockanja i još uvek možete da otvorite nalog?
Jedva čekam da čujem o vašim iskustvima!
lg
May I ask which casino you experienced this at, please, and would you like to tell us more about it? Maybe we could be of any help?🤔
Da naravno. Na 22bet. Više puta sam ih pitao da je njihova ponuda nezakonita u Švajcarskoj bez važeće dozvole. Oni su odgovorili sa gotovim odgovorima u stilu „Svaki igrač je odgovoran da proveri da li ima pravo da se registruje u onlajn kazinu". Dobio sam isti odgovor kada sam objasnio da sam blokiran u Švajcarskoj i da zapravo nije trebalo da otvaram račun kod njih. Međutim, nije bilo pitanja ili provera kada sam otvorio račun, tako da sam uspeo da „zaobiđem" svoj blok i ponovo upao u „kockarske zamke" i izgubio iznose u visokom rasponu od 5 cifara.
Hello,
I'm probably going to disappoint you a bit, but we do not see a license or a missing license as a reason for giving the player a refund. On the other hand, lawyers might have a different view on the subject. Here is the thing: we focus on a fair approach, while lawyers focus on legality.
In our perspective, you can still be treated fairly, even in unlicensed casinos. If you have a fair chance to play and the casino is willing to pay out your legitimate winnings.
The point is, while lawyers focus on the legal aspect and the law, we focus on maintaining the Fair Gamblig Codex 👈
Unfortunately, you should not assume that an offshore company is aware that you have self excluded from casinos in Switzerland. No such world-wide database exists. We try to change that, but due to many different laws, regulations and conditions it's in a early stage. To self exclude in casino, you should do that in each one separately. Yeah, I know how it sounds. Have you perhaps heard about Self Exclusion Tool?
Try one of our initiatives: https://casino.guru/global-self-exclusion-initiative/assistance-tool 👈
A few license providers, however, provide a way to self exclude from its whole list of license holders, but these are just a few.
In any case, if you believe the casino made a mistake or treated you badly. Submit a free of charge complaint. Do you care to know more? Just let us know.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
