Dobro jutro, igrao sam i pobedio dva puta za 2 nedelje bez bonusa u ovom kazinu u Vegasu, a u prvom odgovoru je pisalo da će isplata trajati 2-5 radnih dana. Nakon prve pobede, posle druge, odeljenje je odgovorilo da će isplata trajati 5-18 radnih dana. Sve imam u svojim imejlovima. Kako je ovo moguće?
Hello there.
May I firstly ask at which casino exactly do you experience this, please?
Also please tell us if your account is fully verified there and how the situation stands now, so we can better understand it.
Zdravo, jesu li ovo ikada od njih? 
Zdravo, upravo sam primio uplatu od 50 evra na svoj račun. Nema objašnjenja zašto? Trebalo je da mi isplate 500, a čekao sam skoro mesec dana da vidim da je 50 isplaćeno. Igrao sam svojim novcem, a ne sa bonusom.
Zdravo, upravo sam primio uplatu od 50 evra na svoj račun. Nema objašnjenja zašto? Trebalo je da mi isplate 500, a čekao sam skoro mesec dana da vidim da je 50 isplaćeno. Igrao sam svojim novcem, a ne sa bonusom.
If you feel like our complaint team could look into this, please file a complaint at any time. You know the procedure now, right?
Podnosim vam žalbu, šta još treba da uradim?
Bez ikakvog objašnjenja su mi isplatili 50 evra umesto 500, a zatim su sa mojim depozitom odigrana 2 odvojena dobitka i to se vidi u imejlovima.
Hello, sadly I do not follow the last post very well, since we still do not know which precise casino we have been talking about. Let me ask you to provide the full URL, the website address, and then we can perhaps start with something more concrete. There are a few Vegas Casinos around.
I also could not find the complaint, though. Anytime you are concerned that any casino unfairly deducted a portion of your winnings, a complaint is a good call, especially when you say the casino has not explained that clearly.
Is it possible that the €50 casino is willing to pay is your initial deposit instead of a portion of the winnings you mentioned? Thank you in advance.
Hvala, poslao sam 2 snimka ekrana sa detaljima o 2 dobitka juče, kazino i ovo 
Fine, so this is about This is Vegas Casino, thank you.
In all honesty, the incomplete review suggests that you should steer clear of this casino as it lacks safety and fairness.
However, I cannot determine to whom you sent the screenshots, and I would also like to emphasize that you have not submitted any related complaint thus far.
It would be beneficial to submit one; maybe the casino will communicate with us despite its poor rating.
Hvala, ne znam šta treba da uradim da bih podneo žalbu, kako i koja je procedura?, jer sam to uradio par puta i u jednom slučaju mi je pomoglo, a u drugom ne, dodaću snimke ekrana ovde. 
Hello, I believe you know what to do; thus far you have successfully submitted more than 5 complaints, so I may add some advice: do not focus on the outcome or complications just now and start with the complaint request.
It's still the same: fill out the requested form, describe the matter as clearly as possible, add assouciated screenshots, and press the submit button. The rest comes afterwards.
It would be good if you used free ChatGPT or another tool that is capable of forming well-structured and easy-to-understand texts and also directly translating those.
Understanding plays a significant role while the matter is investigated.
Sve sam upravo stavio u odeljak za žalbe
I believe we still do not understand each other even here on the forum. 🙁
You did not put anything into the complaint section, I'm afraid. There is still no complaint submitted against This is Vegas Casino.
How about you start using a translator now? ChatGPT could truly help us understand each other in this.
Ušao sam u odeljak za žalbe, bilo je nekih pitanja na koja sam odgovorio, zatim sam priložio 2 snimka ekrana i poslao, šta još treba da uradim, možda sam napravio greške? Da li mi kaže tačnu proceduru ili mi da direktan link do žalbi?
Please find the direct link where you can submit your complaint here. It will tell you the exact steps you need to go through:
Vratio sam se na odeljak za žalbe, istina je da nisam zatvorio žalbu jer sam gore napisao da je ovo kazino u Las Vegasu - nažalost, nije na listi ispod i nisu prihvatili moju žalbu, šta da radim?
Do not worry at all. The easiest way for you is to choose any of the casinos you can find on the list and explain well later which casino it really belongs to. Our complaint team will fix it for you.
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