Ne ulazite u ovaj kazino, to su prevaranti. Kažu vam da morate da dostavite dokumenta da biste podigli novac, i vi ih date, a oni vam neće dozvoliti da podignete novac. Uvek traže izgovore i teraju vas da radite sve više i više stvari, nemoguće stvari. Tako da nikada ne možete da podignete novac. Budite oprezni. Ali oni vam ne traže nikakve uslove za depozit. Zadržali su 800 evra od mene. 
Hello, I understand your frustration but based on the screenshot, it was you who said he was no longer interested in cooperation. To be honest, this is not the best way to prove the casino is a scam. I get you have an issue providing your old address, but as said, you have to pass the KYC and cooperate; otherwise, the casino can't pay you out, no matter what you believe.
May I know how long you have been dealing with the KYC? Perhaps we can help you sort that out.
Zdravo, nikada nisam odbio saradnju. Već sam vam poslao dokumenta koja ste tražili i koja sam bio u mogućnosti da obezbedim, a vi mi još uvek niste dali odgovore i samo pružate jeftine snimke prisluškivanja. Ako biste mogli da mi pomognete da ih povučem, bio bih vam zahvalan.
So, how about you try to explain how long you have bene struggling? As I said, we may be able to help you mediate with the casino, which is not us. However, we need to understand why the casino requires your old address and the duration of your struggle to pass the KYC process.
U redu, prijatelju, hvala! Prolazim kroz ovaj proces od srede. I traže moju adresu i trenutnu adresu. Jer sam greškom automatski popunio svoje podatke, a oni su greškom uneli moju staru adresu, a ta adresa je od pre pet godina. Dakle, kada stignem u Španiju, objasniću im ovo. I rekli su mi da im pošaljem bankovni dokument sa novom adresom i mojim imenom.
Uradio sam to, ali sada traže da im pošaljem dokument sa stare adrese, a ja nemam nikakav dokument ni fakture niti bilo šta sa stare adrese, a ono što mi govore je da ako ne dostavim dokumenta koja zahtevaju, neću moći da podignem novac,
I understand this situation must feel frustrating. From your point of view it was just an old address auto-filled by mistake. If I got it correctly.The problem is that the casino has to work strictly with the data entered at registration, and any discrepancy is treated as providing incorrect information. That’s why they are now asking you to prove both the current and the old address, even though you no longer have documents for the previous one.
I get that this is not easy to solve, and many casinos don’t explain it very well. If this really becomes a blocker for your withdrawal and you cannot provide what they ask for, then the right next step would be to open a complaint with us. That way, we can review the situation in detail and see if there is a fair solution possible.
Razumem, možeš li mi pomoći? Molim te.
I see.
Well, if you are unable to resolve the situation, you may ask my colleagues for help. We provide casinos 14 days to resolve issues; on the other hand, the matter is most likely a problem related to incorrect register details, so you can complain even sooner, I guess.
Here is the form you need: https://es.casino.guru/quejas/enviar 👈👈
You may collect the post posted here on the forum to form the general description of the problem. Could be easier at least.
Will you try?
If I may have a word of advice, do not scream that the casino is a scam if you fail to register with an actual and valid address in the first place. It won't look good. 😉
Happy to help, but the main goal is to turn this situation into a good outcome.
Hopefully it works out, Tomas is on it!
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Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
