Problem sa povlačenjem

Početnik

pre 3 godina

OriginalPrevod

Položio sam i igrao u kladionici, zatražio sam povlačenje 280 i rekli su mi da to banka ne prihvaća. Pričao sam s bankom i rekli su mi da nemaju problema .... Kazino insistira. Bila sam prisiljena tražiti povlačenje e-novčanikom .. Poništavam ga ponovo .. Kažu mi da prvo moram izvršiti minimalni depozit ovom metodom ... i ja to učinim .. Sad ako kažem otkaži opet ili povlačenje mora Doći s načinom na koji sam napravio prvi polog .... Ima sliku na kojoj to radite moram to učiniti Bojim se da sam se umiješao u prevare.

Automatski prevedeno:

Daniel

Pagare4

Head of Community & Social Media

Pagare4

pre 3 godina

OriginalPrevod

According to what you're describing, I'd say you were just unlucky. Generally speaking, yes, you need to withdraw the money back to the same payment method. When they asked you to withdraw back to the ewallet, I can understand why they asked to to make a deposit (because they needed to register the new payment method into their system). But I don't understand why they canceled the last withdrawal as well. I think that the person who canceled it didn't know about the previous issues. I suggest you to contact the customer support, describe the situation and ask them why they canceled the last withdrawal when they told you to do that before.

broncos36

Početnik

pre 3 godina

OriginalPrevod

Hi everyone im new here and have a complaint about pokie spins i have been playing here for a year now with no problems withdrawing but now i have won alot of cash they asked me to hold my documents and send them through then they asked me to get them notarized so i went paid for this to be done and sent them through now have not heard from them for a week now and live chat said there was a technical error thats why my withdrawal was reversed so i submitted another withdrawal then went onto live chat again to see what the delay was and the same person said they need my notarized documents lol so i sent them through again OMG FRUSTRATING just wondering if anyone here has had this experience? Cheers

Daniel

broncos36

Head of Community & Social Media

broncos36

pre 3 godina

OriginalPrevod

Hi, I know it can be frustrating when you send something they ask you for and then they ask exactly for the same thing. There can be many simple reasons behind it. For example the person who should process the documents that you sent for the first time saved them into a wrong file so the next person didn't find them so you might be just unlucky that someone did a mistake before 😕

Let us know how did it go with the withdrawal.